Yoshiko Farinha

*** ****** **

San Francisco, CA 94115 US

Mobile: 415-***-****

Day Phone: 707-***-****

Email: adscz5@r.postjobfree.com

Job Type: Permanent, Temporary, Term, Detail, Seasonal, Summer, Presidential Management Fellows, Recent Graduates, Multiple Appointment Types,

Intermittent, Internships, Telework

Work Schedule: Full-Time, Part-Time

Work Experience

Acelis Connected Health/Axelon Livermore, CA

7/9/21- present

Hours/wk: 40

Title: Customer Service Representative

Duties, Accomplishments, and Related Skills:

Inbound or places outbound calls to provide information to customers

Utilizes a database to retrieve customer or company information

Ability to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information

Demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality

Organize and handle calls with speed and accuracy

Work with complex computer applications and resource materials

Utilize multiple operating environments (Windows, DOS, Mainframe)

Supervisor: Krishnaveni Karanam 212-***-****

Contact this Supervisor: Yes

Kaiser Permanente 1451 Harbor Bay Parkway., Alameda, CA 94502 United States

02/2020 – 07/2021

Hours/wk: 40

Title: Human Resource Analysts

Duties, Accomplishments, and Related Skills:

Call center environment take 50 to 70 inbound & outbound calls

Schedule Patient's appointments.

Assist with patient health benefits to determine eligibility and co-payment amounts.

Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, terminations and personal status changes according to established policies and procedures, collective bargaining agreements and laws.

Enter processes and retrieves employee data utilizing a Windows-based Human Resources system to make employee changes and obtain information requested by employees.

Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees.

Resolves ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information.

Conducts case management as required to meet employees’ needs.

May handle incoming employee calls as needed.

Collaborates with Quality Assurance, Training and Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives and other HR Service Center employees.

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente’s policies and procedures.

Supervisor: Michael Naushad 636-***-****

Contact this Supervisor: Yes

Farinha Construction 419 West Sierra Ave., Cotati CA, 94931

04/2018 – 01/2020

Hours/wk: 40

Title: Project Manager

Duties, Accomplishments, and Related Skills:

Onsite manager.

Supervised and directed various operations within a building project.

I ensured that projects were completed safely, making sure the project ran on time and within the allocated budget allowance.

I approved changed orders and reviewed proposals.

Supervisor: Richard Farinha 707-***-****

Contact this Supervisor: Yes

Genentech 611 Gateway Blvd., South San Francisco, CA 94080 United States

10/2017 – 03/2018

Hours/wk: 40

Title: Foundation Specialist

Duties, Accomplishments, and Related Skills:

Maintained accurate records of patient care, condition, progress and concerns

Obtained information about clients’ medical history, drug history, complaints

and allergies

Appointment scheduling and intake of patients for treatment clinics

Verified demographic, clinical, financial, and insurance information in the process of financially clearing patients for service delivery, including the entry of patient/guarantor information in the patient registration/accounting systems

collection of patient signatures on all appropriate forms and the imaging/copying of registration documents.

Utilized inputs to authenticate and register patients for service.

Assists with registering patients

Documents objective data and routine aspects of patient care

Reported any unusual circumstances in the patients conditioned or

Environment

Monitored expiration of medical supplies and medications

Assisted patients records for new medication only available and Genentech

Supervisor: Sweta Bhisdt 732-***-****

Contact this Supervisor: Yes

UFCW Trust 1000 Burnett Ave., Concord, CA 94520 United States

06/2017 - 12/2017

Hours per week: 40

Claims Analyst

Duties, Accomplishments, and Related Skills:

Prepared, analyzed, and adjusted claims for payment of services using current Plan rules and regulations

Processed benefit claims by verifying accuracy of

information, current eligibility under current plan design and calculating benefits

Researched information, document for completion and verification of benefit

Claims

Determined whether member has additional coverage and coordinates claims processing with other carriers and TPA’s, as necessary

Initiated and

prepared correspondence to members, beneficiaries, contributors, service providers and other parties to requests information needed to properly process a

claim

Complied with all HIPAA regulations and processes claims with the highest level of confidentiality

Supervisor: Monique Griffin 925-***-****

Contact this Supervisor: Yes

Republic Service 1680 Edgeworth Ave., Daly City, CA 94015 United States

06/2016 - 06/2017

Hours/wk: 40

Title: Customer Service & Finances

Duties, Accomplishments, and Related Skills:

•Responsible for processing and resolving customer requests in a timely and accurate manner • Handled inbound calls and initiate outbound calls to resolve

complex issues • Returned all internal/external calls, emails and faxes in a timely manner, ensuring that customers concern is understood, and resolution is

clearly explained Customer Service Representative Fastrak, San Francisco, CA October 2014 to May 2016 • Assisted users with general/billing inquiries,

product support, service information, order processing and technical issues in a diverse technological environment via phone/e-mail/chat • Responded

appropriately to customers’ needs and how to diagnose and fix their issues

Supervisor: John Mangini 650-***-****

Contact this Supervisor: Yes

Fastrak 1st Beale St., San Francisco, CA 94105 United States

10/2014 - 05/2016

Hours/wk: 40

Title: Customer Service Representative

Duties, Accomplishments, and Related Skills:

Assisted users with general/billing inquiries, product support, service information, order processing and technical issues in a diverse technological environment

Communicated via phone/e-mail/chat

Responded appropriately to customers’ needs and how to diagnose and fix their issues

Supervisor: Elizabeth Pascua 415-***-****

Contact this Supervisor: Yes

Kaiser Permanente 2500 Merced St., San Leandro, CA 94577 United States

02/2014 - 06/2014

Hours/wk: 40

Title: Technician II

Duties, Accomplishments, and Related Skills:

Under direct supervision of registered nurse and provider

Performed variety of technical, semi-technical, clerical and patient attending duties

Participates in instruction of patients and family members

Worked cooperatively with staff and other departments

Performed telephonic support for online authorization of routine and emergency services

Scheduled patient appointments for various clinics including ENT, Hematology, Oncology, Infectious diseases, etc.

Verified chart notes by physicians and nurses, then gave follow up instructions to patients

Operated a multi-line phone system; transferred patients to the appropriate department

Supervisor: Bryan Verduzco 209-***-****

Contact this Supervisor: Yes

Lash Group 999 Bayhill Rd., Pescadero, CA 94060 United States

11/2013 - 04/2014

Hours/wk: 40

Title: Reimbursement Specialist

Duties, Accomplishments, and Related Skills:

Contacted insurance companies on behalf of the physician’s office to verify patients’ benefits

Worked with public and private payers,

Handled benefit insurance inquiries at assigned facility interfacing with insurance

administrators, physicians’ offices, patients, internal personnel and all components of benefits

process

Supervisor: Bryan Verduzco 209-***-****

Contact this Supervisor: Yes

ADP 1960 Tech Centre Sacramento, CA 95826 United States

02/2006 - 01/2012

Hours/wk: 40

Title: Client Service

Duties, Accomplishments, and Related Skills:

Reviewed time sheets, work charts, wage computation, and other information to detect and

Reconcile payroll discrepancies

Compiled statistical, financial, accounting and auditing reports and tables pertaining to such

matters as cash receipts, expenditures, accounts payable, receivable, profits and losses

Supervisor: Nicole Williams 916-***-****

Contact this Supervisor: Yes

Education

Pittsburg Adult School Pittsburg, CA United States

High School or equivalent 06/2017

GPA: 3.0

Major: GED

Relevant Coursework, Licenses, and Certifications:

Lotus Notes, MS Excel, MS PowerPoint, MS Word, EPIC, assist secure both inpatients and out patients, Medical Terminology

record CATS, AS400, SAP, TOPS, Clarify ADP Software includes Tax Management, State Unemployment

Insurance Tax Services, Tax Credits and Incentive Services, New Hire Reporting (10+ years)

Affiliations:

YMCA - Volunteer

References

Tanera Daye Hairgeek Salon Hairstylist 415-***-**** adscz5@r.postjobfree.com

Richard Farinha Construction Superintendent 707-***-**** adscz5@r.postjobfree.com

Patricia Warfield Liberty House Patient Care 916-***-**** adscz5@r.postjobfree.com

Contact this candidate