Service Representative Construction Superintendent
Resume:
Yoshiko Farinha
San Francisco, CA 94115 US
Mobile: 415-***-****
Day Phone: 707-***-****
Email: *************@*****.***
Job Type: Permanent, Temporary, Term, Detail, Seasonal, Summer, Presidential Management Fellows, Recent Graduates, Multiple Appointment Types,
Intermittent, Internships, Telework
Work Schedule: Full-Time, Part-Time
Work Experience
Acelis Connected Health/Axelon Livermore, CA
7/9/21- present
Hours/wk: 40
Title: Customer Service Representative
Duties, Accomplishments, and Related Skills:
Inbound or places outbound calls to provide information to customers
Utilizes a database to retrieve customer or company information
Ability to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information
Demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality
Organize and handle calls with speed and accuracy
Work with complex computer applications and resource materials
Utilize multiple operating environments (Windows, DOS, Mainframe)
Supervisor: Krishnaveni Karanam 212-***-****
Contact this Supervisor: Yes
Kaiser Permanente 1451 Harbor Bay Parkway., Alameda, CA 94502 United States
02/2020 – 07/2021
Hours/wk: 40
Title: Human Resource Analysts
Duties, Accomplishments, and Related Skills:
Call center environment take 50 to 70 inbound & outbound calls
Schedule Patient's appointments.
Assist with patient health benefits to determine eligibility and co-payment amounts.
Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, terminations and personal status changes according to established policies and procedures, collective bargaining agreements and laws.
Enter processes and retrieves employee data utilizing a Windows-based Human Resources system to make employee changes and obtain information requested by employees.
Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees.
Resolves ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information.
Conducts case management as required to meet employees’ needs.
May handle incoming employee calls as needed.
Collaborates with Quality Assurance, Training and Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives and other HR Service Center employees.
Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente’s policies and procedures.
Supervisor: Michael Naushad 636-***-****
Contact this Supervisor: Yes
Farinha Construction 419 West Sierra Ave., Cotati CA, 94931
04/2018 – 01/2020
Hours/wk: 40
Title: Project Manager
Duties, Accomplishments, and Related Skills:
Onsite manager.
Supervised and directed various operations within a building project.
I ensured that projects were completed safely, making sure the project ran on time and within the allocated budget allowance.
I approved changed orders and reviewed proposals.
Supervisor: Richard Farinha 707-***-****
Contact this Supervisor: Yes
Genentech 611 Gateway Blvd., South San Francisco, CA 94080 United States
10/2017 – 03/2018
Hours/wk: 40
Title: Foundation Specialist
Duties, Accomplishments, and Related Skills:
Maintained accurate records of patient care, condition, progress and concerns
Obtained information about clients’ medical history, drug history, complaints
and allergies
Appointment scheduling and intake of patients for treatment clinics
Verified demographic, clinical, financial, and insurance information in the process of financially clearing patients for service delivery, including the entry of patient/guarantor information in the patient registration/accounting systems
collection of patient signatures on all appropriate forms and the imaging/copying of registration documents.
Utilized inputs to authenticate and register patients for service.
Assists with registering patients
Documents objective data and routine aspects of patient care
Reported any unusual circumstances in the patients conditioned or
Environment
Monitored expiration of medical supplies and medications
Assisted patients records for new medication only available and Genentech
Supervisor: Sweta Bhisdt 732-***-****
Contact this Supervisor: Yes
UFCW Trust 1000 Burnett Ave., Concord, CA 94520 United States
06/2017 - 12/2017
Hours per week: 40
Claims Analyst
Duties, Accomplishments, and Related Skills:
Prepared, analyzed, and adjusted claims for payment of services using current Plan rules and regulations
Processed benefit claims by verifying accuracy of
information, current eligibility under current plan design and calculating benefits
Researched information, document for completion and verification of benefit
Claims
Determined whether member has additional coverage and coordinates claims processing with other carriers and TPA’s, as necessary
Initiated and
prepared correspondence to members, beneficiaries, contributors, service providers and other parties to requests information needed to properly process a
claim
Complied with all HIPAA regulations and processes claims with the highest level of confidentiality
Supervisor: Monique Griffin 925-***-****
Contact this Supervisor: Yes
Republic Service 1680 Edgeworth Ave., Daly City, CA 94015 United States
06/2016 - 06/2017
Hours/wk: 40
Title: Customer Service & Finances
Duties, Accomplishments, and Related Skills:
•Responsible for processing and resolving customer requests in a timely and accurate manner • Handled inbound calls and initiate outbound calls to resolve
complex issues • Returned all internal/external calls, emails and faxes in a timely manner, ensuring that customers concern is understood, and resolution is
clearly explained Customer Service Representative Fastrak, San Francisco, CA October 2014 to May 2016 • Assisted users with general/billing inquiries,
product support, service information, order processing and technical issues in a diverse technological environment via phone/e-mail/chat • Responded
appropriately to customers’ needs and how to diagnose and fix their issues
Supervisor: John Mangini 650-***-****
Contact this Supervisor: Yes
Fastrak 1st Beale St., San Francisco, CA 94105 United States
10/2014 - 05/2016
Hours/wk: 40
Title: Customer Service Representative
Duties, Accomplishments, and Related Skills:
Assisted users with general/billing inquiries, product support, service information, order processing and technical issues in a diverse technological environment
Communicated via phone/e-mail/chat
Responded appropriately to customers’ needs and how to diagnose and fix their issues
Supervisor: Elizabeth Pascua 415-***-****
Contact this Supervisor: Yes
Kaiser Permanente 2500 Merced St., San Leandro, CA 94577 United States
02/2014 - 06/2014
Hours/wk: 40
Title: Technician II
Duties, Accomplishments, and Related Skills:
Under direct supervision of registered nurse and provider
Performed variety of technical, semi-technical, clerical and patient attending duties
Participates in instruction of patients and family members
Worked cooperatively with staff and other departments
Performed telephonic support for online authorization of routine and emergency services
Scheduled patient appointments for various clinics including ENT, Hematology, Oncology, Infectious diseases, etc.
Verified chart notes by physicians and nurses, then gave follow up instructions to patients
Operated a multi-line phone system; transferred patients to the appropriate department
Supervisor: Bryan Verduzco 209-***-****
Contact this Supervisor: Yes
Lash Group 999 Bayhill Rd., Pescadero, CA 94060 United States
11/2013 - 04/2014
Hours/wk: 40
Title: Reimbursement Specialist
Duties, Accomplishments, and Related Skills:
Contacted insurance companies on behalf of the physician’s office to verify patients’ benefits
Worked with public and private payers,
Handled benefit insurance inquiries at assigned facility interfacing with insurance
administrators, physicians’ offices, patients, internal personnel and all components of benefits
process
Supervisor: Bryan Verduzco 209-***-****
Contact this Supervisor: Yes
ADP 1960 Tech Centre Sacramento, CA 95826 United States
02/2006 - 01/2012
Hours/wk: 40
Title: Client Service
Duties, Accomplishments, and Related Skills:
Reviewed time sheets, work charts, wage computation, and other information to detect and
Reconcile payroll discrepancies
Compiled statistical, financial, accounting and auditing reports and tables pertaining to such
matters as cash receipts, expenditures, accounts payable, receivable, profits and losses
Supervisor: Nicole Williams 916-***-****
Contact this Supervisor: Yes
Education
Pittsburg Adult School Pittsburg, CA United States
High School or equivalent 06/2017
GPA: 3.0
Major: GED
Relevant Coursework, Licenses, and Certifications:
Lotus Notes, MS Excel, MS PowerPoint, MS Word, EPIC, assist secure both inpatients and out patients, Medical Terminology
record CATS, AS400, SAP, TOPS, Clarify ADP Software includes Tax Management, State Unemployment
Insurance Tax Services, Tax Credits and Incentive Services, New Hire Reporting (10+ years)
Affiliations:
YMCA - Volunteer
References
Tanera Daye Hairgeek Salon Hairstylist 415-***-**** **********@*****.***
Richard Farinha Construction Superintendent 707-***-**** ********@******.***
Patricia Warfield Liberty House Patient Care 916-***-**** **********@*****.***
Contact this candidate