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Experienced in customer service

Location:
Edinburg, TX
Posted:
August 30, 2022

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Resume:

Miguel Garcia

**** ****** **., *****, ***** ***** 956-***-**** adscz4@r.postjobfree.com

EDUCATION

The University of Texas Rio Grande Valley, Edinburg, TX Anticipated Graduation: 05/2024 Bachelor of Science- Civil Engineering GPA: 3.51

● Dean’s List Scholar

The Science Academy of South Texas. Mercedes, TX Graduation Date: May 2020

● Magna Cum Laude Graduate GPA: 3.3

● AP Scholar

WORK EXPERIENCE

Summer Intern, TxDOT Bexar Metro Area Engineer and Maintenance Facility, San Antonio, TX 06/2022-Current

● Assisted professional civil and environmental engineers with the planning and the construction aspects of maintenance and development of critical infrastructure systems in the Bexar County area, with regular duties including but not limited to performing comprehensive testing on constructive material, utilizing computer programs to assist in determining locations for construction or routine maintenance operations, and maintaining frequent and accurate records on the progress of construction efforts

● Documented the costs, and units involved with various infrastructural development and maintenance projects using analytical programs such as Excel and ProjectWise; also reported and presented the progress of development projects through technical writing and presentations Front of House Team Member, ChickFil-A, Pharr,TX 10/2021-05/2021

● Worked in a fast-paced customer service oriented position that actively depended on active communication between both staff members and managers to ensure customer satisfaction. Carried out bilingual communications and de-escalated confrontational scenarios when arised.

● Took on greater responsibilities in assisting training new hires with routine activities Front Desk Receptionist, The Law Office of Rene A. Flores PLLC, Mission, TX 07/2021-09/2021

● Further developed fundamental skills in customer management such as conversational skills in facilitating bilingual communications and de-escalating confrontational situations and maintained accurate records in reviewing legal documents and archiving payments

VBA Customer Service Agent, Senture-LHI, McAllen, TX 08/2020-06/2021

● Completed hundreds of veterans benefits exam orders where facilitating active communication between veterans and medical practitioners was needed to schedule benefits exams, all while following compulsory medical guidelines with strict duress in an empathetic manner

● Learned other invaluable work skills including adaptive learning on the job, maintaining accurate records, and being capable of de-escalating confrontational situations EXTRACURRICULAR ACTIVITIES

ASCE, Member 09/2021-Current

● Actively collaborated with other aspiring civil and environmental engineers to address problems concerning with existing infrastructure systems utilizing both engineering-based and technical solutions

● Accrued experience in participating in and assisting others in brainstorming solutions to problems through competitions requiring the active application of real world techniques used in developing infrastructure Chi Alpha, Member 09/2021-Current

● Actively fostered discussion in an open-platform between alumni of diverse backgrounds and opinions, where proper communication and moderation skills being important in promoting thought-provoking discord regarding the question of existence and the place of spirituality VOLUNTEER EXPERIENCE

ARISE South Tower, Alamo, TX 06/2017-08/2019

● Planned both educational and recreational summer activities for children living in impoverished colonia communities, becoming both a leader and being capable responding to leadership

● Worked with others of diverse ages and demographic backgrounds to ensuring the best for children living in impoverished colonia communities

Boys & Girls Club, Alamo, TX 03/2018-09/2018

● Planned recreational and educational activities for local schoolchildren and expressing enthusiasm in cooperating with both other student volunteers as well as adult leadership



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