CPT 1
Resume:
Christianna Natalie Yousif
San Diego, CA 92154
********-******@*******.***
Skills
● Proven to provide excellent customer service
● Work effectively within a team as well as independently with minimal supervision
● Consistently maintains a positive attitude and enjoys helping others
● Able to multitask and adapt quickly in a busy work environment
● Outstanding time management and organization skills
● Strong communication and interpersonal skills
● Ability to handle challenging guest situations in a calm and polite
manner
● Flexibility for extended shifts or irregular scheduling
● Software: Microsoft Word, PowerPoint, Dexis
Experience
February 2019-September 2020
Tappi’s Sushi & Grill, La Mesa, CA- Waitress
●Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area.
●Answer incoming calls to the restaurant and provide appropriate service.
●Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate.
●Observant to guests’ needs throughout the dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).
●Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders.
December 2020-July 2021
The Super Dentists, Chula Vista, CA- Front Desk
●Greeted patients, signed them in, and directed them to their destination.
●Followed up and called patients after treatments
●Maintain excellent customer service.
●Successfully managed information using Dexis software including patient records and billing with 100% accuracy.
●Handled incoming and outgoing telephone calls with excellent customer satisfaction.
●Recognized for ability to implement processes that reduce costs, while improving efficiencies.
December 2021-March 2022
BMW of El Cajon, El Cajon, CA- Receptionist
●Scheduled and confirmed appointments.
●Answered and directed incoming calls using a multi-line telephone system.
●Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
●Maintained daily calendars, set appointments with clients and planned daily office events.
●Greeted and directed visitors to appropriate personnel and answered multiple calls and emails daily.
●Answered phone calls, provided information to callers and connected callers to appropriate people.
●Answered office phone and emails to schedule appointments, answer questions and document information.
Education
Expected to graduate in 2026
National University, La Jolla, CA- Bachelors in Science
Licensed by August 2022
U.S Colleges, San Diego, CA- Phlebotomy Technician
Graduated in August 2022
U.S Colleges, San Diego, CA- Phlebotomy Technician
Awards
Certificate of Phlebotomy CPT1
License of Phlebotomy CPT 1
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