SUMMARY

SKILLS

EXPERIENCE

MOBOLUWAPE FABIYI

*** ********* **** ***. ******* Fl 33068. Phone: 954-***-**** adscz0@r.postjobfree.com Personable and dedicated Customer Service Representative, Underwriting, Dispatcher with extensive experience in 20 years experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

MS Office proficiency, Inbound

and outbound calling

Customer relationship

management, Claims Related

Management

Effective interpersonal and

communication skills, Data Entry,

Clerical support, Credit card,

cash, check payment processing

Stockroom procedures, Call

center experience

High-energy attitude. Honest,

Dependable and hard working,

get along well with others,

Inventory control, Data Entry

AS 400, One Step, BW Producers,

PSP, Service Connections, Lexis,

Nexis, Good verbal/wriiten

commiunication, Self Motivated

Excellent at follow-up and

accurate detail to work

Experienced team worker, able to

work co-operatively on

independently

Well organized with good time

management, Work

independently with minimal

supervicison

Sincerely enjoy serving the public,

excellent listening skills

Remain calm and work well with

demanding conditions

Able to multi task and shift

priorities as workflows are

assigned

Review complex account

information and make timely and

accurate decisions, Enjoy a

dynamic challenges at work

Reseach high risk policies to

maintain profitable growth and

retention

Outstanding telephone

communication on patient,

personable and receptive,

In-store support, FulFillment

Company regulations knowledge

Knowlegeable in cancellations,

endorsements, reinstatments, new

business policies, Rekeys/Copy

Quotes, Dmv request

01/2018 to Current Dispatcher

Cross Country Home Services Inc. Fort Lauderdale, FL Review emergency and non emergency calls and dispatch services to the service technician for repairs on their appliances or air conditioning unit Review escalations emails as priority for dispatch of services Schedule return trips with customers when parts arrives at the customers residence

Communicate with service providers to verify if services are rendered to the customers and make sure that their are no recalls from the customer on jobs performed

Communicate with the authorization department to verify information on the customers claims work order

Schedule and dispatche service providers for normal installations, service, emergency repairs out of network

Maintain a friendly relationship with customers to ensure continuous patronage. Negogiate trip charge with service providers out of network zip codes

Maintain a friendly relationship with service providers to ensure steady compliance whenever they are called for emergency situations Accurately and efficiently responded to over 30 daily requests Answered customer requests with information about using their own service providers in terms if the techinicians are overbooked for a job Negotiated contracts with outside providers to minimize costs to the company and customers

Communicated with floor supervisor to determine replacement of equipment or parts

08/2005 to Current Hardlines Team Member

Target Hollywood, FL

Delivered fast, friendly and knowledgeable service for routine questions by the customers wants or needs

Back up cashier. Distributions of workflow according to each department Maintain knowledge of current sales, promotions, policies regarding payments, exchanges and security practices

Compute sales prices, receive and process cash, credit or check payment on the register and bagging items

Watch for and recognize security theft and know how to prevent those situations,

Organized storage of articles in bins, floor, shelves and assigned areas according to product categories, end caps

Notified Senior Team Lead immediately of any spills or issue, enabling quick clean-up and remediation

Observed strict safety measures while stocking shelves to prevent falls and mishaps, Removed outdated and overripe items from stock to eliminate EDUCATION AND TRAINING

health risks

Maintained clear aisles during restocking to avoid hazards and promote guest convenience

Use My Device equipment to locate merchandise from inventory stock and add to store shelves and bins, Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates 04/2007 to 12/2016 Customer Service Associate

Farmers Inurance Group Pine Island, FL

Exceeded service goals while leveraging customer service, sales and employee management best practices

Contributed to business growth by confirming customer satisfaction with service and quality, Documented conversations with customers to track requests, problems and solutions

Delivered fast, friendly and knowledgeable service for routine questions and service complaints

Meet and exceeded productivity targets by handling every interaction with top-notch customer service

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication Achieved high customer satisfaction scores by de-escalating complaints quickly

Reviewed account and service histories to identify trends and issues Assist with processing of back-office workflows, i.e, endorsements, cancellation request, issueing new business policies, reviewing agency quotes for accuracy, reissuing policies to correct policy premioum and verifyin DMV request, Training employees on critical Rekeys/Copy Quotes Maintain thorough, up to date working knowledge of established procedures, methods, contractual provisions and regulatory requirements Using critical thinking skills to provide innovative ideas to constantly improve processes, reporting on found issues. Handle compliance related projects. Analyze and reseach time sensitive policyholder request to provide an excellent customer experience

Effectively communicate with customers and agents via telephone to resolve complex underwriting and billing issues

Inform customers of additional services available, to assist in the cross- selling of goods and services, Tracked each interaction for auditing, reporting and training purposes

1992 Associate of Applied Business: Business Administration And Management Yaba College Lagos, Nigeria

2006 Medical Billing And Coding

Concorde Career College Hollywood, FL

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