Service Representative Customer
Resume:
Edith M. Hullum
Cleveland Heights, Ohio 44118
*.***********@*****.***
OBJECTIVE I have over 30 years of Customer Service experience. Eager to accept new responsibilities and challenges. Can work well independently and in a team environment. Can incorporate these skills with my teaching qualifications. Have excellent critical thinking skills, work well under pressure and I am always ready to assist where help is needed. Highly organized, detail oriented and I have excellent computer and technical skills.
EXPERIENCE
Customer Service Representative
Liveops/Allstate: Work from Home
January 2021--Present
Manage initial insurance claims, show empathy and compassion to all. Manage heavy call volume.
Private Caregiver
Lyndhurst, Ohio
July 2013—June 2020
Served as a companion to my client. Assisted to and from appointments. Managed his medications, Prepared meals, shopped for groceries. Showered and assisted with daily hygiene.
Showed and provide empathy and the ability to care for my client’s social, emotional, physical, and mental health.
Toddler Teacher
Early Childhood Enrichment Center, Shaker Heights, Ohio
June 2006—June 2012
Planned and implemented fun and educational activities for children in a safe and efficient working environment.
Demonstrated effective teaching strategies and classroom management skills.
Conducted bi-annual Patent-Teacher conferences to discuss goals as well as student achievements.
Customer Service Representative
Adelphia Cable Company, Cleveland, Ohio
June 2005—May 2006 (Temp position)
Worked independently and in teams to ensure the success of Adelphia Cable (what is now Spectrum). Assisted customers with their needs and expectations on every call to ensure an exceptional customer experience.
Supported customers who had questions about their bills, existing service, or potential enhancements.
Office Manager
Personalize Care Incorporated, Cleveland, Ohio
September 1998—January 2005
Maintained a well-organized, smooth operation and efficient non-medical home assistance office. Responsible for light bookkeeping, payroll, composing and typing correspondence and special projects. Created and distributed marketing information.
Customer Service Representative
Progressive Insurance, Mayfield Heights, Ohio
June 1999—July 2003
Managed initialed insurance claims, showed empathy and compassion to all. Addressed customer complaints, maintained customer accounts, and received customer payments, Managed heavy call volume.
Communication Assistance
Ameritech, Cleveland, Ohio
November 1996—December 1997 (Temp position)
Conveyed communication from deaf, hard-of-hearing and speech impaired customers using telecommunication devices for the deaf (TTY or TDD). Typed spoken language provided by the hearing customers. Relayed typed conversations in their entirety while maintain confidentiality of these conversations.
Customer Service Representative
United States Postal Service, Cleveland,
May 1979—April 1994
Assisted Postal Inspectors with fraudulent mail. (Express Mail Department). Managed customer complaints, concerns, complaints via phone and in person (Claims Department, Consumers Affairs). Collected payments and sold postal products (Window Clerk). Filed and packed supplies for account holders
(Accountable Papers Department).
Education
Associate of Applied Science
Cuyahoga Community College, Highland Heights, OH
2006
Degree in Early Childhood Education
Interest Volunteering with Senior Citizens (in Nursing Homes) also in Day Cares
References
References are available on request.
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