Whatever needed to be done to help our customers
Resume:
Tina Hiser
Rincon, GA *****
********@*****.***
Work Experience
Financial Service Representative
World Finance Company - Rincon, GA
January 2020 to Present
I started out as an Account Specialist from 1/13/2020 until 12/04/2020 I was responsible to making collections calls, taking cash and card payments applications for new loan customers. I processed loans and closed the loans. Sold the Insurance to each customer. 12/4/2020 I became Branch Manager I basically did the same thing but I was responsible for so much more including Reports that needed to be done Bankruptcy cases, life and disability claims when occurred. I was responsible for any problems if any occurred. Ordered supplies filing, end of day responsibilities which, included the balancing the daily monies which would have been collected were collected that day, any reports to be completed for the day, filing, faxing and any other duties that needed done. 04/4/22 I had to step down from the Branch Manager position and became a Financial Service Rep. which is the same thing as Account Specialist just company changed the title. Also did Tax Returns every year. We took classes from August to October to prepare for the Tax Season that was about to take place.
Manager
Budget Finance - Savannah, GA
April 2015 to January 2020
(no longer in business)
Started out as Customer Service Rep. handled collection calls, took payments cash and card. Took loan applications whether it was over the phone or in person. Was responsible for ordering supplies. Filing, any faxing. Handling of all life and disability claims. The I became the Office Manager basically did the same thing but I was responsible for 2 part time employees at this time, responsible for getting their time turned in each pay period to our Accountant then wrote pay checks to each employee when Accountant sent the information to me. Responsible for the end of day closing made sure we balanced daily. Bank deposits were always correct and took monies to the bank. Then became Manager over all, owner was wanting to retire so took more time off and hand me handling all daily activities. i made sure that everything was done everyday.
Administrative Assistant
American Chiropratic - Mesquite, TX
November 2009 to July 2012
I have worked in the Chiropratic Field for the last 10 years and before that I worked in the Life Insurance Field for almost
20 years. In the Chiropractic Area I started out in the Verification and Billing Department where I verified Health and Auto
Insurance, I also billed the Insurance Carriers for each patient every day. Then I worked the Front Desk greeting patients and calling patients I also helped in our Therpy Department. When I worked at the Life Insurance Area I handled Claims on when a death occured I verified health ins auto ins, spoke with attorneys, answered phones, filed, copied, faxed, collected monies, spoke to patients about monthly payments, worked in the Therapy Department, worked the Front Desk always tried to make patients feel good when they called or walked in the door Administrative Assistant
Johnson Chiropractic - Terrell, TX
July 2006 to November 2009
I worked the Front Desk, verified ins, billing and coding, faxed, coping, answering phones, taking care of patients putting on therapy, collections,
Southwestern Life/CSC - Dallas, TX
May 1988 to July 2002
I started as a File Clerk in the Life Claims Department filing,copying, faxing pulling paper files for the Examiners. Then I worked up to becoming a Claims Assistant where I talked to clients who would be calling in regarding a death of one of our
Insureds. Where I would process the proceeds to the proper beneficiary. Then I become a Claims Department Unit Head where I had a group of co-workers that would come to be with problems that they may have
Education
12
Skills
• CPT Coding
• Negotiation
• ICD-10
• Banking
• Account Reconciliation
• Event Planning
• Negotiation
• Medical Office Experience
• Payroll
• Sales
• Financial Services
• Administrative Experience
• Management
• Office Management
• Medical Coding
• Data Entry
• Financial Report Writing
• Cold Calling
• Insurance Sales
• Medical Billing
• Tax Experience
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