Customer Service Csr
Resume:
Akaycia Richardson
Insurance Account Representative
Atlanta, GA
***********@*****.***
As a proactive, administrative professional in fast-paced corporate environments.I am recognized and valued as a discreet and knowledgeable manager and partner, with the ability to juggle and prioritize needs while ensuring speedy responses to logistics and business concerns. Reputable for developing, implementing, and communicating policies and objectives, handling unforeseen issues, and serving as a liaison to clients, internal staff, and external contacts. Authorized to work in the US for any employer
Work Experience
Sales Representative
American Family Insurance - Atlanta, GA
November 2020 to Present
Outside Marketing
online marketing
Sales-Commercial and Personal
Cold calling
Finger printing
Create quote opportunity emails
State Farm Team Member
State Farm Mutual Automobile Insurance Company - Morrow, GA May 2019 to October 2020
Assist customers with detail questions
Policy review
Billing
Sales
PERSONAL LINES ACCOUNT MANAGER (CSR)
ROCKY MOUNTAIN INSURANCE SPECIALISTS - Denver, CO
August 2014 to September 2018
• Comprehensive knowledge of Microsoft, Outlook, Excel and Access
• Scheduling meetings and agendas staff
• Handle clients billing accounts
• Customer service
MED TECH- BROOKDALE SENIOR LIVING DTC, CO 0/25/2013 -08/10/2015
• Take and record vitals
• Administer and monitor medication
• Memory care
• Report incidents an patients changes in behavior Receptionist
Sunrise Senior Living - Denver, CO
May 2012 to January 2013
• Answering incoming calls on multi-line telephone
• Direct visitors and guest to correct departments
• Maintain main lobby area
Education
Diploma
MOUNTAIN VISTA HIGH SCHOOL
May 2011
Skills
• MS OFFICE (7 years)
• CALENDAR MANAGEMENT
• CLIENT RELATIONS
• PROJECT MANAGEMENT
• Customer Service (7 years)
• Cold Calling (2 years)
• Account Management
• Sales (7 years)
• Auto Insurance (7 years)
• Insurance Sales
• Memory Care (5 years)
• Salesforce
• Administrative Experience (7 years)
• Microsoft Outlook (7 years)
• Event Planning
• Office Management
Certifications and Licenses
Georgia Property and Casualty License
June 2019 to Present
QMAP( QUALIFIED MEDICINE AMDMINISTRATOR PERSON
A valid P&C License
driver's license
Colorado Property and Casualty License
March 2014 to March 2024
Additional Information
Skills & Abilities
Calendar Management •Travel Planning • Meeting Coordination • Project Management • Office Administration Client Relations • Expense Reporting • Issue Resolution • Management • MS Office • Phone System
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