Assistant Manager Call Center collections

Javier Garcia

Tucson, AZ ***** *********@*****.*** 480-***-****

Tenured frontline management professional with over ten years of experience in call center. Hardworking and dedicated employee with solid communication skills and the ability to thrive in a production, fast paced environment. Goal oriented individual with proven ability to oversee multiple layers of management as well as multiple client portfolios.

Authorized to work in the US for any employer

Work Experience

Customer Relations (Bilingual)

Curo Financial Tech

December 2021 to August 2022

First party collections for multiple stores nation wide under the brand of Curo Financial.

Initiated outbound and inbound communication with consumer and provided information regarding accounts and delinquent balance.

Provided repayment option to satisfy account obligation and ensure production goals were met as assigned by management.

Follow up calls for accounts who did not comply with repayment option and attempt alternative options prior to account be ok ng moved from inventory for third party collections.

Detailed documentation of call and activity as per requirements of policy and laws associated with consumer financial accounts. Adhered to FDCPA, State and Federal laws and maintained compliance with all requirements pertaining to loan terms and conditions.

Shipping and Fulfilment Associate

Sam Levits

January 2020 December 2021

Responsible for fulfilment of orders and sorting of product according to driver routes and schedule.

QC of product to ensure satisfaction and liability controls for damages or defective product

Return of damaged or defective product according to vendor contract and filled appropriate work orders for booking and billing needs.

Ensured delivery schedule met customer deadlines as per agreement at purchase by managing driver schedule and routes and ensuring productive work schedule to maximize delivery ability.

Followed up with customers who rejected product for any concerns that could be addressed and attempted to schedule alternate delivery when possible or communicate with sales floor for further actions needed.

Assistant Manager - Collections

GC Services

April 2011 to January 2020

•Awarded Multiple "GC Elite" status I'm in recognition for above average performance and exceeding production goals consistently

•Oversee and Supervise a staff of approximately 15 to ensure the overall operation of the collection floor.

•Complete daily and monthly performance reports.

•Complete administrative functions, office planning, projecting budgets.

•Ensure compliance with all state and city laws are met.

•Assist in recruiting by conducting operation level interviews for external staffing.

Account Representative

TCIM

January 2009 to March 2011

Monitored overdue accounts to track new payments and document issues.

Notified customers of payment obligations via telephone calls, professional mailings.

Persuasively negotiated with customers to meet profit targets.

QC Representative

Artistree 2006-2009

QC responsible for inspection and approval of material to be used by production assembly.

Ensure accurate material received as per bill of lading and addressed any inaccuracies discovered.

Contact with vendors to discuss findings and plan of action regarding prompt replacement or reimbursement of cost for inaccurate delivery and production delays

Destroyed and ensured rejected product unusable as per vendor and company policy.

Education

GED

Bell High School - Los Angeles, CA 1999 to 2003

Skills

•Oversee production of staff

•Team building and leadership

•Documentation

•Administer production budgets

•Manage inventory

•Manage employees

•Microsoft Office

•Interviewing

•Negotiation

•Recruiting

•Accounts Receivable

•Assistant Manager Experience

Certifications and Licenses

Driver's license

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