Customer Service Sales Representative

management Professional

Field of Concentration: Management, Finance, Accounting, and Sales

General Management § Key Accounts Acquisition § Policies and Procedures Compliance § Teambuilding and Leadership

Profit and Loss Management § Prospecting and Negotiation § Business Development and Implementation

Finance and Accounting § Work Prioritization § Risk Management § Turnaround and Reengineering

Personnel Assessment and Administration § Problem Resolution § Territory Management

Qualifications Profile

Highly qualified, respected, and pioneering management professional with more than 18 distinguished years in establishing integrity with clients, acquiring major accounts, and boosting revenues through effective turnaround and high growth techniques.

Expert negotiator, presenter, and businessperson, equipped with outstanding skills in administering and directing various projects and responsibilities toward completion within budget and time constraints. Demonstrate exemplary oral and written communication skills with the capacity to interface with all kinds of clients in multiple settings. Creative troubleshooter with repeated success in guiding sizeable, cross-functional teams in the design, re-designs, and launches of leading-edge technology solutions driving record-setting business. Knowledge of business and management principles involved in banking and finance, equipment rental, strategic planning, resource allocation, and leadership technique. Proficient in Microsoft Office programs (Word, Excel, and PowerPoint) and email applications. Willing to relocate, with in-depth interest in landing a career where my skills and expertise would be utilized best. Constantly explore opportunities to further enrich customer loyalty and boost revenues.

Career Skills

Organizational Administration

Effectively optimized efficiency in the sales and rental processes through guaranteeing that Rental Counter, Sales, and Service departments are functioning as a team tasked to meet organizational goals and objectives.

Developed and implemented work schedule that complements staffing with the business volume; organized and conducted weekly sales meeting to trace progression in achieving monthly goals.

Handled the maintenance and replenishment of parts inventory, and spearheaded the set up service with outside vendors; complied with overall policies and procedures set by the organization.

Monitored overall organizational expenses and budgets; arranged and participated in weekly safety meetings and monthly safety audits; and used territory analysis that targets sales and marketing research for top prospects.

Managed and coordinated various appointments for outside sales representatives and ensured that all deliveries and pick-ups were processed within time constraints; adhered with all regulations set by the organization.

Established and maintained solid relationships with decision makers within the assigned territory.

Personnel Management

Directed 16 employees and ensured that inside sales, outside sales, and the service department work together as a team in maximizing organizational efficiencies in the rental process.

Arranged and participated in weekly safety meetings and monthly safety audits; provided assistance and support to sales representatives working on the field.

Customer Service and Support

Processed scheduled calls to various customers through Sales Force; ensured the delivery of first-rate customer service to clients; and identified and resolved client issues and concerns.

Handled cold calls to potential clients through the use of lists of contacts from the corporate office; identified and answered the various needs and demands of walk-in customers.

Team Accountability and Leadership

Manage outside sales team.

Administered the dispatch of delivery trucks; coordinated and prepared weekly reports to provide assistance to manager with projections and/or forecasts.

Worked and collaborated directly and proactively with the Service Department in the preparation of needed rental ready equipment.

Communicated with the service department to prepare needed rental ready equipment.

Career Workpath

Sunbelt Rentals § Orlando, FL

Profit Center Manager § June 2014-Present

ECM Energy Services § San Antonio, TX

Branch Manager § Aug 2012 – May 2014

Neff Rental § Fredericksburg, VA

Operations Manager § Dec 2009-Aug 2012

Cruise America RV Rental § Manassas, VA

Hub Manager § Feb 2009-Dec 2009

RSC Equipment Rental § Forestville, MD

Operations Manager § Apr 2007-Dec 2008

Inside Sales Representative § Feb 2006-Apr 2007

Washington Air Compressor Rental Company § Hyattsville, MD

Outside Sales Representative § Hyattsville, MD § May 2005-Jan 2006

Assistant Manager § Rockville, MD § Sep 2003-May 2005

Sunbelt Rentals, Inc. § Waldorf, MD

Outside Sales Representative § Apr 2003-Aug 2003

Inside Sales/Dispatcher § Oct 2000-Apr 2003

Yardman/Driver § May 2000-Oct 2000

Educational Background

Bachelor of Arts in Business Financial Management, minor accounting

Strayer University § Manassas, VA § Mar 2013

Professional Training

Inventory Management Management for Beginners Communicating Effectively Several Sales Training Classes

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