Front Desk Customer Service

Tamara Thompson

Address:*** ***** ***** ******* ******** 23666

Email:********************@*****.***

Telephone contact: 516-***-****

Objectives: I am a passionate and self-driven individual, whose pursuit is to use my exceptional work ethics as well as my interpersonal skills to create a positive and significant change.

Interpersonal skills:

Active listener

Ability to work under pressure

Excellent verbal and written communication skills

A visionary who strongly believes in growth and development Self- driven /a self -starter

Strong belief in getting the job done in a pragmatic manor Demonstrate a strong leadership skill

Self-motivated / a firm decision maker

Competent and flexible/ Team player/people person

I believe in taking a proactive approach to get any issue resolved and prevent escalations

Learning is fundamental, I am flexible and willing to learn to add to my wealth of knowledge, I am adaptable and passionate about learning new things Experiences:

Modernizing Technology Systems

Secretary

My responsibilities includes:

Inventory

Using an internal software to add parts, prices and product description Taking inbound calls and making outbound calls

Sales

Writing a manual receipt

Sutherland Global Services:

Sharp Electronics

Senior Associate- Customer Relations Professional

My responsibilities include:

Meeting expected goals/targets at a timely manner to create a seamless pro- cess and experience for the customer.

Dispatching servicers to repair damaged or broken units. Communicating with the clients from The President’s office to ensure that procedures are done correctly and is executed smoothly in order to create an exceptional Customer experience.

Taking inbound calls and making outbound calls while providing support to ensure a first call resolution.

Excellent written communication skills via email and providing updates for the customer.

Excellent verbal communication skills.

Dispatching products and service delivery.

Effective troubleshooting and offering advance technical support. Delegating Correctives to front line agents who are not clear re: policies and procedure /imparting knowledge and awareness.

Sutherland Global Services

ESPN Support

My responsibilities Includes:

Taking inbound calls and making outbound calls while providing support to ensure first call resolution.

Excellent verbal communication skills.

Effective troubleshooting and offering advance technical support. Informing customers about channels games will be featured on, advise cus- tomer about block out in their area, informing customers about channel pack- ages and payments

Newport News Marriot at City Center

Banquet Server/ Part time Restaurant worker/Concierge My duties included:

Providing exceptional customer service and being hospitable to every guest To serve food and clear the tables

To Polish silver wares

To set up banquet halls for different events

Canon Virginia

Parts Inspector

My responsibilities were to ensure that the parts manufactured to be assem- bled for the

printers are flawless in order to create a smooth process in the assembling of each

printers.

Comfort Inn

Front Desk Clerk

My responsibilities includes:

Meeting & greeting each Guest

Making inbound and outbound calls

Creating & cancelling reservations using the Choice system Creating Reservations for CLC workers

Greeting Choice Privilege Members & making their gift bags Making room keys and assigning rooms

Taking cash and credit card payments

Checking in & checking out guest

Selling rooms & laundry supplies

Going above & Beyond for each guest

Best Western

Guest Services

My responsibilities includes:

Meeting & greeting each Guest

Making inbound and outbound calls

Creating & cancelling reservations Visual Matrix

Greeting Best Western Privilege Members & making their gift bags Making room keys and assigning rooms

Taking cash and credit card payments/refunds

Checking in & checking out guest

Selling rooms & laundry supplies

Going above & Beyond for each guest

Education

UWI Open Campus

Bachelor of Science in Business studies- Incomplete High School Diploma/GED ( 11 years)

U.W.I Open Campus- Bachelor of Science degree in Business Studies -

(2008-2009)-Incomplete

Holm wood Technical High School -(2002-2004)

Chancellors Insurance Company- (2014-2015)

Qualifications:

Certificate in Insurance - Pending

Certificate in providing exceptional customer service (HEART) Fundamental Studies Credit 3

Agricultural studies CXC 2

English Language CXC 2

English Literature CXC 2

Office administration CXC 2

Principles of Business CXC 3

Social Studies CXC 2

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