Customer Service Data Entry
Resume:
Donna M. Israel
Philadelphia, PA 19136
********@*****.***
SUMMARY OF PROFESSIONAL QUALIFICATIONS
Extensive experience in Education - ESL Teacher, Spanish Teacher, and Tutor
Taught abroad in Taipei, Taiwan, and Cuernavaca, Mexico
Bilingual in English and Spanish
Outstanding knowledge of various administrative tasks, duties, and procedures
Working knowledge of all laws, regulations, and guidelines affecting teachers and students
Experience creating and implementing test preparation courses for TOEFL and CLEP
Ability and desire to work with diverse ethnic groups
Strong organizational and interpersonal skills
Superior communication skills, both written and verbal
Knowledge of Microsoft Word
PROFESSIONAL EXPERIENCE
ESL Teacher/Tutor
Strong knowledge of Grammar, Syntax, Pronunciation, Linguistics, and Foreign Language Acquisition
Dedicated with a strong desire to see learners succeed
Acute understanding of the relationship between language and culture; a deep appreciation of cultural values
Ability to pinpoint difficulty in the learning process
Capable of communication with non-native speakers of English
Adept at providing the sound experience for multiple learning styles
Spanish Teacher
Experience in teaching and learning foreign languages
Provided a variety of media and methods to help motivate students and efficiently utilized time for instruction
Established clear goals and objectives for all lessons, assignments, units, and projects
Evaluated the learning progress of students on a regular basis
Maintained open lines of communication with students and parents
Customer Service Help Desk Agent
Received and answered large call volume
Experience in helping clients create profiles to register for The Pennsylvania Medical Marijuana Program
Assisted with password resets, usernames, or locating information in accounts
Sent information to the next level if and when necessary
Knowledge of computer programs
Knowledge of HIPPA
Typing and data entry
EMPLOYMENT HISTORY
*Long-Term ESL Teacher, Kaleidoscope Solutions 3/202-10/2021
Help Desk Agent, Inspiritec.org (During COVID 19) 6/2020 -5/2021
(Work at home)
Substitute *Long-term Substitute Teacher, Kelly Educational Staffing 3/2019-3/2020
*Kelly and Kaleidoscope were with the School District of Phila.
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Kelly Services
AIA Translations
cc 4387 W. Swamp Road, Doylestown, PA 18938.
Spanish Teacher, Sprouts State Preschool, Levittown, PA 2011 - 2012
ESL Teacher, Global Mission Theological Seminary, Elkins Park, PA 2012 - 2013
ESL Teacher, DPT School, Philadelphia, PA 2010 - 2011
Substitute Teacher K-12, Coachella Valley Unified S Dist., Coachella, CA 2007 - 2008
ESL/VESL Teacher, College of the Desert, Palm Desert, CA 2002 - 2005
EDUCATION
California State University, Certification Program - Palm Desert, CA
2002-2003
Chapman University, Certification Program - Palm Desert, CA
2003-2004
Neumann College, B.A. in Liberal Studies - Aston, PA
1999-2000
Eastern College, Business Courses - St. Davids, PA
1998-1990
West Chester University, Undergraduate - West Chester, PA
1996-1998
The University of Pennsylvania, Education Courses - Philadelphia, PA
1997-1997
(This was a one-semester scholarship)
Spanish Language Institute, Spanish Courses - Cuernavaca, Mexico
1989-1989
(Six-month vacation/study program)
Delaware County Community College, Liberal Studies Courses, Media, P
1989-1995
AWARDS
Three-Time recipient of the President’s Award for Academic Achievement
Phi Theta Kappa National Honor Society
Senior Associates Scholarship-University of Pennsylvania
Pi Gamma Mu International Honor Society, Pennsylvania Omega Chapter
Cover Letter
Along with a strong work ethic, I believe that a high level of both written and verbal communication skills as well as strong organizational and interpersonal skills would serve to complement my knowledge of various administrative tasks, duties, and procedures. This position may call for more than one year of customer service experience. Although I can only list one company where I held a position as a customer service representative, I feel that it is quite accurate to say that teaching ESL in the U. S. in a variety of venues and abroad (Mexico and Taiwan) to primary adults for over 30 years required a good amount of customer service.
At the inception of the pandemic when schools were closed, I took a position in customer service as a help desk agent. There was always a heavy call volume, but I was able to keep up with that and develop skills such as working with a variety of computer programs and most importantly enabling customers with serious needs to become self-sufficient. I would either register them or assist those who may have needed assistance when they tried on their own to enter the Pennsylvania Medical Mamajuana program. Also, once clients were in the program, they may have needed password resets or other help with their accounts. In addition to my own skill set that I had brought with me, those that I acquired, in addition, were valuable additions. I expect to grow and achieve more as I am exposed to increased areas and levels.
Skills
Enjoy working with diverse groups of people
Leadership
Empathy
Initiative and Resolve
Establish rapport
Proactive
Answering high call volume
Aim for first call resolution
Assist clients with registration, password resets, username issues
Collaboration and teamwork
Data entry/typing
Knowledge of computer programs
Knowledge of HIPPA rules and standards
References
Dr. Tracy Watkins
Adjunct Faculty
College of Education Grand Canyon University
Cell: 602-***-****
*****.*******@**.***.***
Nick Mendillo, Case Manager
340 N. 12th Street
Philadelphia, PA, 19107
*********@**********.***
Contact this candidate