Donna M. Israel

**** ****** ******, *-*

Philadelphia, PA 19136

215-***-****

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SUMMARY OF PROFESSIONAL QUALIFICATIONS

Extensive experience in Education - ESL Teacher, Spanish Teacher, and Tutor

Taught abroad in Taipei, Taiwan, and Cuernavaca, Mexico

Bilingual in English and Spanish

Outstanding knowledge of various administrative tasks, duties, and procedures

Working knowledge of all laws, regulations, and guidelines affecting teachers and students

Experience creating and implementing test preparation courses for TOEFL and CLEP

Ability and desire to work with diverse ethnic groups

Strong organizational and interpersonal skills

Superior communication skills, both written and verbal

Knowledge of Microsoft Word

PROFESSIONAL EXPERIENCE

ESL Teacher/Tutor

Strong knowledge of Grammar, Syntax, Pronunciation, Linguistics, and Foreign Language Acquisition

Dedicated with a strong desire to see learners succeed

Acute understanding of the relationship between language and culture; a deep appreciation of cultural values

Ability to pinpoint difficulty in the learning process

Capable of communication with non-native speakers of English

Adept at providing the sound experience for multiple learning styles

Spanish Teacher

Experience in teaching and learning foreign languages

Provided a variety of media and methods to help motivate students and efficiently utilized time for instruction

Established clear goals and objectives for all lessons, assignments, units, and projects

Evaluated the learning progress of students on a regular basis

Maintained open lines of communication with students and parents

Customer Service Help Desk Agent

Received and answered large call volume

Experience in helping clients create profiles to register for The Pennsylvania Medical Marijuana Program

Assisted with password resets, usernames, or locating information in accounts

Sent information to the next level if and when necessary

Knowledge of computer programs

Knowledge of HIPPA

Typing and data entry

EMPLOYMENT HISTORY

*Long-Term ESL Teacher, Kaleidoscope Solutions 3/202-10/2021

Help Desk Agent, Inspiritec.org (During COVID 19) 6/2020 -5/2021

(Work at home)

Substitute *Long-term Substitute Teacher, Kelly Educational Staffing 3/2019-3/2020

*Kelly and Kaleidoscope were with the School District of Phila.

``

Kelly Services

AIA Translations

cc 4387 W. Swamp Road, Doylestown, PA 18938.

Spanish Teacher, Sprouts State Preschool, Levittown, PA 2011 - 2012

ESL Teacher, Global Mission Theological Seminary, Elkins Park, PA 2012 - 2013

ESL Teacher, DPT School, Philadelphia, PA 2010 - 2011

Substitute Teacher K-12, Coachella Valley Unified S Dist., Coachella, CA 2007 - 2008

ESL/VESL Teacher, College of the Desert, Palm Desert, CA 2002 - 2005

EDUCATION

California State University, Certification Program - Palm Desert, CA

2002-2003

Chapman University, Certification Program - Palm Desert, CA

2003-2004

Neumann College, B.A. in Liberal Studies - Aston, PA

1999-2000

Eastern College, Business Courses - St. Davids, PA

1998-1990

West Chester University, Undergraduate - West Chester, PA

1996-1998

The University of Pennsylvania, Education Courses - Philadelphia, PA

1997-1997

(This was a one-semester scholarship)

Spanish Language Institute, Spanish Courses - Cuernavaca, Mexico

1989-1989

(Six-month vacation/study program)

Delaware County Community College, Liberal Studies Courses, Media, P

1989-1995

AWARDS

Three-Time recipient of the President’s Award for Academic Achievement

Phi Theta Kappa National Honor Society

Senior Associates Scholarship-University of Pennsylvania

Pi Gamma Mu International Honor Society, Pennsylvania Omega Chapter

Cover Letter

Along with a strong work ethic, I believe that a high level of both written and verbal communication skills as well as strong organizational and interpersonal skills would serve to complement my knowledge of various administrative tasks, duties, and procedures. This position may call for more than one year of customer service experience. Although I can only list one company where I held a position as a customer service representative, I feel that it is quite accurate to say that teaching ESL in the U. S. in a variety of venues and abroad (Mexico and Taiwan) to primary adults for over 30 years required a good amount of customer service.

At the inception of the pandemic when schools were closed, I took a position in customer service as a help desk agent. There was always a heavy call volume, but I was able to keep up with that and develop skills such as working with a variety of computer programs and most importantly enabling customers with serious needs to become self-sufficient. I would either register them or assist those who may have needed assistance when they tried on their own to enter the Pennsylvania Medical Mamajuana program. Also, once clients were in the program, they may have needed password resets or other help with their accounts. In addition to my own skill set that I had brought with me, those that I acquired, in addition, were valuable additions. I expect to grow and achieve more as I am exposed to increased areas and levels.

Skills

Enjoy working with diverse groups of people

Leadership

Empathy

Initiative and Resolve

Establish rapport

Proactive

Answering high call volume

Aim for first call resolution

Assist clients with registration, password resets, username issues

Collaboration and teamwork

Data entry/typing

Knowledge of computer programs

Knowledge of HIPPA rules and standards

References

Dr. Tracy Watkins

Adjunct Faculty

College of Education Grand Canyon University

Cell: 602-***-****

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Nick Mendillo, Case Manager

340 N. 12th Street

Philadelphia, PA, 19107

267-***-****

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