File Clerk Intake Manager
Resume:
Betty Shields - *** Porter St., Gary, Indiana
Objectives: To be successful in building and motivating dynamic teams, to cultivate a company
in which staff members feel comfortable voicing questions and concerns, as well as new ideas
that drive the company's growth.
Employment:
Advantage Toyota --
Calumet City, Illinois 60609
Cashier / part-time - May, 2018 - December- 2018
Accepting and logging payments of all transactions, filing and other duties as assigned
Housing Authority for the County of Cook.
Chicago, Illinois 60605
Senior Field Representative/ OfficeManager- March, 1998 - February, 2012
Managing the day-to-day operation of the field office, weekly reports, scheduling, inspections,
determining and calculating rents, completing paperwork, resolution of landlord and tenant's
complaints, briefing of new clients for the program, issuing vouchers and certificates, other
duties as assigned.
Quality Control Inspector - March, 1995- February, 1998
Quality Control inspection of the field inspectors to ensure that the quality and quantity of the
inspection meets housing quality standards set by HUD and completed in a timely manner, meet
with inspectors and landlords with new policy changes and procedures, weekly reports of
performance, other duties as assigned.
Field Inspector - September, 1992 - February, 1995
Inspection of low income properties to ensure that it passes housing quality standards,
determining rents, calculating tenant's rent portion, completing paperwork and other duties as
assigned.
Rent and Family Composition Adjustor - August, 1988 - August, 1992
Determining tenant's rent portions and family composition (mid-lease) by requesting paperwork,
calculate and completion of paperwork, other duties as assigned.
Intake Manager - December, 1986 - July, 1988
Oversee the Intake department, supervision of the intake, file and adjustment clerks, change of
landlord and addresses, checking paperwork, briefing of new clients for the Section 8 program,
landlord outreach, issuing vouchers, certificates and contracts, other duties as assigned.
Management Clerk- January, 1986 - November, 1986 ae
Assisting programs coordinator, typing reports, answering and returning phone calls, resolutions
for problems and reporting to the program coordinator, other duties as assigned.
File Clerk- March, 1985 - December, 1986
Filing of all office paperwork, alphabetically and numerical, typing field reports, other duties as
assigned.
EDUCATION---
---Jones Commercial High School, Chicago, Illinois - June, 1968
Secretarial Skills Unlimited, Chicago, IL - 1984
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