Customer Service Data Entry
Resume:
Shalonda Forshee
Name of Employer: Road America
Deparment: Corporate Quality Control
Dates of Service: 01/2020- 12/2020
Job Title: Quality Supervisor
Duties/Responsibilities : I was responsible for monitoring the call of agents and grading them on the quality of service . I was responsible for coaching and training agents on improving the quality of their calls. I also rewarded members for high quality scores.
Name of Employer: Logisticare
Department : Cudtomer Service
Dates of Service : 04/2019-01/2020
Job Title: CSR
Duties/Responsibilities: I was responsible for taking inbound calls. I assisted members with scheduling reservations for transportation to and from non emergency medical appointments . I was reresponsible for providing quality customer service and accurate data entry.
Name of Employer: VSI Solutions
Department: Scheduling, Closings
Dates of Service: 09/2016-/2019
Job Title: CSR and Scheduler,Supervisor
Duties/Responsibilities: I am responsible for customer service via inbound and outbound calling. I am responsible for contacting. Lawyers, Notaries, and Loan Borrower’s to schedule loan closing dates, locations, and times. I am responsible for a daily quota of 35 closing per day. After a year of service I was promoted to Supervisor . With this poposition, I was responsible for supervising 25 employees . I was responsible for managing their productivity,quotas,monitoring their calls for quality,attendance,rewards,and bonuses .
Name of Employer: Assurant Solution
Department: Business Management-Claims adjustments
Dates of Service: 02/2016-08/30/2016
Job Title: Claim Adjuster
Duties/Responsibilities: Responsible for completing claims adjustments. I was responsible for completing 135 claims per day. I was also responsible for providing customer service via inbound and outbound calls and responsible for data entry, emails, and faxing.
Name of Employer: Assurant Solutions ( Contract Position)
Department: Renter’s Insurance
Dates of Service: 05/07/2015-12/15/2015
Job Title: Customer Service Rep
Job Duties/ Responsibilities: I was responsible for taking inbound customer service calls for Assurant’s Renter’s insurance department. I assisted customers with new coverage, information and updates on current coverages, cancellations of coverages, and billing questions. I took between 80-120 calls per day..
Name of Employer: Community Health of South Florida
Department: Pharmacy
Dates of Service: 08/26/2013 - 04/30/2015
Job title: PFSS (Patient Financial Service Specialist)
Job Duties/Responsibilities: I was responsible for all customer service including, face to face contact, inbound and outbound calling. I was responsible for providing quality service to Patients. I was responsible for ordering, inventory, requisitions, cash handling, data entry and ensuring patients receive correct medications in a timely fashion. I serviced patients from all departments including, Urgent Care Unit, Family Medicine, Dental, Crisis Unit, Cares, Behavioral Health, Specialty (OBGYN) and Radiology. I was also responsible for verifying insurance coverage and assuring patients are being charged the accurate cost for their meds and medical equipment.
Name of Employer: Marriott
Department: Global Reservations
Dates of Service: 02/2011 - 08/2013
Job Title: Customer Service/Sales Representative
Job Duties/Responsibilities: I was responsible for taking inbound customer service and sales calls for Marriott Global Reservations. I assisted guests with new and existing reservations. I also assisted guests with account credits and new promotions and incentives. I was responsible for meeting a weekly quota. After eight months of service I was promoted to the Quality Assurance Management Team. With this position I was responsible for monitoring the calls of Customer Service and Sales Representatives. I was responsible for evaluating and scoring agents calls. I then provided them with coaching on how to improve the quality of their customer service and sales skills. When agents earned and outstanding score, I provided agents with rewards and incentives to encourage and motivate agents to continue excellent service skills.
Name of Employer: Community Health of South Florida
Department: Pharmacy
Dates of Service: 01/05/2009 - 02/2011
Job Title: Pharmacy Technician / PFSS
Job Duties and Responsibilities: I was hired as a casual per diem employee. I held two different positions. I was responsible for customer service including face to face contact, inbound and outbound calling. I was responsible for calling doctors and insurance companies to verify prescription and verify patient health coverage. I was responsible for cash transactions; assuring patients received correct medications in a timely fashion, and provided any instructions needed on directions of how to take medication or any precautions that needed to be taken while on prescribed medications. I was also responsible for mixing medication, ordering, filling prescriptions, requisitions, and deliveries.
References;
(VSI Solutions) :
1.Names of Supervisor: Marco Calvo or Wallisha Hush
Phone Number: 786-***-****
(Marriott) :
2.Name of Supervisor: Laquavest Taylor
Phone Number: 786-***-****
Community Health of South Florida
3.Name of Supervisor: Harry Milder
Phone Number: 305-***-****
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