Customer Service Assistant Manager
Resume:
Hanna Gray
Denison tx, *****
****.******@*****.***
Skills
*Employee Scheduling *Employee Performance Evaluations
*P0S Software Experience *Accurate Money Handling *Motivated Team Player
*Inventory Management * Training and Development *Cash Register Familiarity
*Data Collection and Analysis * Credit Card Transactions *Friendly Demeanor
*Opening and Closing Procedures * Recruiting and Interviewing Experience
February-2013 - PRESENT
Choctaw casino & Resort - Durant - Assistant Manager
● Worked with the team to improve efficiency on various projects .
● Provided weekly work schedules to employees to accommodate business demands and vacation requests
● Charge of office administration and payroll.
● Interviewed, hired, and trained new staff members, ensuring that they were well - versed in company policies and procedures.
● Offered current employes the chance to take advantage of additional training opportunities
● In charge of inventory, ordering and stocking
● Worked with other venues and help out as much as possible March-2010 - February-2013
Herald Democrat - Customer service
● Answering and taking phone calls
● Helping subscribers with their product
● Correcting deliveries and helping customers.
● Computer experience, excel, and word
Education September- 1999- May 2013
S&S High School - High School Diploma
Professional Summary
Skilled in employee training and utilizing organized approaches to handle daily planning, schedululing, and customer service needs. Recognized for successfully turning a struggling venue operations in order to achieve long- term growth. Leader with organized nature and an analytical problem solving approach who is goal oriented and enterprising. Offering a can do attitude and a track record of success in coordinating and monitoring operations across multiple departments . To maintain staff satisfaction and performance targets, establish and enforce consistent standards and procedures. 2
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