17 Year Professional Administrator

Jessica Crotty-Chartrand

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Professional Profile LinkedIn

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**-***-**** *******, ** SUMMARY

Accomplished, client-focused, proactive, self-starter with 17 years of expertise in administration, problem-solving, and time management. Skilled at identifying where processes can be optimized to increase productivity and takes initiative to implement recommendations. Able to handle multiple priorities and maintain focus when working under pressure to meet deadlines. Works best independently but is also a supportive team member.

SKILLS

Problem-Solving Self-Management Establishing Priorities Discretion Logical Follow Up Time Management Adaptability Slack Microsoft Office Google Suite Salesforce

EXPERIENCE

ACCOUNT ADMINISTRATOR, Calgary, AB

Robertson College, May 2021-June 2022

● Collected missing data from clients using various contact methods for tax receipts saving the company between $100,000-$175,000 in CRA fines; this resulted in clients receiving timely and accurate tax documentation.

● Identified over 250 account errors saving the company money during a transition to Salesforce and ensured clients were accurately billed and or refunded where necessary.

● Streamlined accounts receivable processes for 4 campus locations which resulted in a reduced number of files sent to collections, increased revenue and maintained clients credit ratings.

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FINANCIAL ADMINISTRATOR, CALGARY, AB

Robertson College, November 2013-May 2021

● Compiled and edited a list of approximately 12 email templates used as canned responses to inquiries which resulted in improved efficiency and more hours per day to concentrate on sales targets.

● Enhanced client experience by booking appointments after hours or on weekends to accommodate availability, resulting in meeting and or exceeding monthly sales targets and clients starting their programs as planned.

● Designed a 33-page Salesforce process map using Microsoft Word with screenshots for reference which resulted in a more self-sufficient department and contributed to team effectiveness.

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FINANCIAL ADMINISTRATOR, CALGARY, AB

Eminata Group, September 2007-July 2013

● Reduced bad debt to 2% exceeding company goals by increasing revenue.

● Covered 4 administrative roles during the first 2 years of employment which resulted in less overhead.

● Instructed basic computer and soft skill courses to diverse class sizes ranging from 5 to 35 students, this ensured they received the support needed to understand concepts and complete the program with confidence.

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HEAD FACILITATOR, CALGARY, AB

Academy Of Learning, July 2005-September 2007

● Facilitated self-guided learning to a diverse group of up to 100 adult learners in an open lab environment as a part of a team, this ensured students stayed on track and completed programs on time.

● Collaborated on 4 graduation ceremonies and 15 student appreciation days which resulted in an enhanced college experience.

● Promoted to Head Facilitator within the first year of employment; managed 3 employees.

EDUCATION

BUSINESS ADMINISTRATION DIPLOMA

Academy Of Learning, 2005

● Graduated with honors

● Recruited to work at the College

LICENSES

Class 5 Drivers License

LANGUAGES

English

HOBBIES

Gardening Camping Biking Yoga

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