Service Representative Customer
Resume:
SUMMARY OF QUALIFICATIONS
Ability to communicate effectively both orally and written
Ability to collaborate, communicate, prioritize and organize work in order to meet deadlines
Strong problem solving skills
Strong ability to set priorities and deadlines
Knowledge of medical terminology
Strong ability to resolve complex problems
Ability to utilize reference sources
Strong decision making skills
CORE STRENGTHS
Keyboarding
Recordkeeping
MS Word/Excel
MS Outlook
Critical Thinking
Relationship Building
Communication Skills
MS Power Point
Time Management
Prioritization Skills
Flexibility/Adaptability
PROFESSIONAL EXPERIENCE
Franklin County DJFS., Columbus, OH
Case Manager December 2013 – Present
Interview customers to determine/redetermine eligibility for food stamps, emergency and contingency services, and medical assistance
Develop a cooperative plan of action to achieve and maintain self-sufficiency
Provide linkage with prospective employers, community resources, local entities
Establish and maintain a professional rapport with clients and providers
Maintain and ensure accuracy of documentation
Clear Creek Farms, Sidney, OH March 2012 – November 2013
House Manager
Case load management
Counsel and intervene with residents when necessary
Maintain a professional therapeutic relationship
Provide children in a residential facility a safe home and structured environment with adherence to program policy and procedures
Speedway, Sidney, OH July 2009 – March 2012
Customer Service
Assist customers with their purchases
Maintain a clean environment
NKParts, Sidney, OH March 2003 – February 2007
Documentation Personnel, Shipping and Receiving Clerk, Line Leader
Enter parts received, shipped and packaged into the database
Received and shipped parts to various customers and warehouses
Shelby County Public Transit, Sidney, OH September 2002 – February 2006
Chat Specialist/Customer Service Representative
Responsible for transporting clients to their destination
Answering the telephone, as necessary
Responsible for maintaining travel reports
EDUCATION AND TRAINING
Ohio Christian University, Circleville, OH September 2017 – 1/2020
Course of Study: Master in Ministry/Counseling
Ohio University, Athens, OH September 2010 – August 2012
Course of Study: Bachelor of Art Criminal Justice
Edison State Community College, Piqua, OH September 2009 – August 2010
Course of Study: Associates of Art Criminal Justice
REFRENCES:
Ms. Marlo Price, Training Center Coordinator
Franklin County Department of Job & Family Services
Northland Opportunity Center
1721 Northland Park Ave.
Columbus, Ohio 43204
Phone: 614-***-**** / Cell - 622-3444. Fax: 614-***-****
Email: ******@******.******************.***
Sonya McClary, WFD Supervisor
Franklin County, DJFS
1721 Northland Ave.
Columbus, Ohio 43229
Melissa Clark, Quality Resource Supervisor
Franklin County, DJFS
1721 Northland Ave.
Columbus, Ohio 43229
614-***-**** (O) / 614-***-**** ©
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