SUMMARY OF QUALIFICATIONS

Ability to communicate effectively both orally and written

Ability to collaborate, communicate, prioritize and organize work in order to meet deadlines

Strong problem solving skills

Strong ability to set priorities and deadlines

Knowledge of medical terminology

Strong ability to resolve complex problems

Ability to utilize reference sources

Strong decision making skills

CORE STRENGTHS

Keyboarding

Recordkeeping

MS Word/Excel

MS Outlook

Critical Thinking

Relationship Building

Communication Skills

MS Power Point

Time Management

Prioritization Skills

Flexibility/Adaptability

PROFESSIONAL EXPERIENCE

Franklin County DJFS., Columbus, OH

Case Manager December 2013 – Present

Interview customers to determine/redetermine eligibility for food stamps, emergency and contingency services, and medical assistance

Develop a cooperative plan of action to achieve and maintain self-sufficiency

Provide linkage with prospective employers, community resources, local entities

Establish and maintain a professional rapport with clients and providers

Maintain and ensure accuracy of documentation

Clear Creek Farms, Sidney, OH March 2012 – November 2013

House Manager

Case load management

Counsel and intervene with residents when necessary

Maintain a professional therapeutic relationship

Provide children in a residential facility a safe home and structured environment with adherence to program policy and procedures

Speedway, Sidney, OH July 2009 – March 2012

Customer Service

Assist customers with their purchases

Maintain a clean environment

NKParts, Sidney, OH March 2003 – February 2007

Documentation Personnel, Shipping and Receiving Clerk, Line Leader

Enter parts received, shipped and packaged into the database

Received and shipped parts to various customers and warehouses

Shelby County Public Transit, Sidney, OH September 2002 – February 2006

Chat Specialist/Customer Service Representative

Responsible for transporting clients to their destination

Answering the telephone, as necessary

Responsible for maintaining travel reports

EDUCATION AND TRAINING

Ohio Christian University, Circleville, OH September 2017 – 1/2020

Course of Study: Master in Ministry/Counseling

Ohio University, Athens, OH September 2010 – August 2012

Course of Study: Bachelor of Art Criminal Justice

Edison State Community College, Piqua, OH September 2009 – August 2010

Course of Study: Associates of Art Criminal Justice

REFRENCES:

Ms. Marlo Price, Training Center Coordinator

Franklin County Department of Job & Family Services

Northland Opportunity Center

1721 Northland Park Ave.

Columbus, Ohio 43204

Phone: 614-***-**** / Cell - 622-3444. Fax: 614-***-****

Email: adscu8@r.postjobfree.com

Sonya McClary, WFD Supervisor

Franklin County, DJFS

1721 Northland Ave.

Columbus, Ohio 43229

419-***-**** ©

Melissa Clark, Quality Resource Supervisor

Franklin County, DJFS

1721 Northland Ave.

Columbus, Ohio 43229

614-***-**** (O) / 614-***-**** ©

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