Customer Service Operations Manager
Resume:
Abel
Lopez
Experience
Operations Manager • LRC Coil- Heat Transfer Products – Yuma, AZ
Duties included:
Customer service-sales, interdepartment coordination/communication/collaboration, satisfaction resolution
Direct supervision of over 40 employees
Guided coordination of lean engineering group projects – in combination of goal setting matrix
Partnered with staff to ensure attainment of daily, weekly and monthly goals
Human resources: recruitment, hiring, onboarding, counseling, and staff reduction
Coordinated risk reduction through participation in the safety committee
9/2004–12/2020
Branch Manager • Elwood Staffing - Yuma, AZ
Duties included:
Customer service: recruitment of staff, recruitment of businesses for recruitable positions, conflict resolution, customer satisfaction
Marketing: interfacing with various businesses to cultivate and maintain diverse relationships to grow the business, developed promotional campaigns
Human resources: conducted interviews, background checks, drug screenings, safety training, record keeping
Bookkeeping: Prepared budgets, processed accounts payable and receivable
Certifications
Certified Professional Collector
Work force drug screen process
U.S. Department of Labor
Field labor recruiter
Industrial recruiter
Professional Staffing Partner Program
ACA certified
Professional Industrial Production adviser
Greater Yuma Economic Development Council
OSHQA 30
Oakland Construction Company Set Sell Sales, Summit Program C.S.P.
Volunteer Experience
Served as the Board President Yuma Chapter Goodwill Working Solutions
Provided training for Yuma Private Industry Counsel
Assisted with the volunteer program for the Yuma County Food Bank in coordination with the Department of Corrections groups
References
[Available upon request.]
908 W. 28th St
Yuma, AZ 85364
**********@*****.***
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