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Medical Assistant Customer Service

Location:
Tucson, AZ
Posted:
August 29, 2022

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Resume:

Cheyenne P. Chambers

**** *. ***** **** **.

520-***-**** / Cell # 520-***-****

E-Mail – cheyenne p adsctw@r.postjobfree.com

Professional Profile

Diversified background in Social Services and client relations, with proven organizational, interpersonal and problem- solving skills. Adept at administering and implementing programs policies and procedures. Experience and Accomplishments

Administrative/Operation

Administered tests, conducted preadmission evaluations and assessments, provided client resource referrals, prepared documents for federally mandated projects, expedited quality assurance projects, provided in-services training for staff, maintained client records and staff logs and entered data for programs. Social Services

Interviewed clients to gather pertinent information for various federally mandated and/or private programs, implemented therapeutic milieu, documented client progress and other pertinent information, conducted weekly groups and individual counseling sessions, responsible for operations of facilities, monitoring of residents, and crisis intervention. Residential treatment support for children, adolescents and families in crisis. Administered and documented medication prescribed for psychiatric and other needs. Provided HIV/Aids testing, education, outreach and prevention for at risk youth and adults. In addition I participated in staff meetings and care planning for clients. BHT/Clinical Liaison at a Sober Living House for Native Americans with SMI Diagnosis. Medication maintenance and documentation, one on on counseling sessions and overseeing facility during week-ends. Overseeing necessary paper work. Customer Services/Customer Relations

Experienced with in-bound call centers. Handling customer concerns and inquiries regarding insurance, earned benefits, medical needs and other issues. Solving customer’s billing concerns and payment options. Helped customers determine the best options to accompany their spending habits. Employment History

11/16/2019 – Current: Medical Time Off (3 knee surgeries, wrist surgery, rehab & recovery time) 10/01/2019 – 11/15/2019: Home Sweet Home

01/26/2018 - 07/06/2018: New Horizons Behavioral Health Services. 01/2017 - 05/2017: Devereux Behavioral Health

10/2014 -04/2015: Total Care Connections; Behavioral Health Tech. 2005-2009: Hess and Hunt Inc. General Office, Convergys; American Express Project. 2001-2005: Sprint PCS and Express Scripts: Customer Service Specialist. 03/01/2000 - 04/08/2001: Swedish Retirement Association; Social Worker. 1998 – 1998: All Faiths Receiving Home; Residential Counselor. 10/18/1995 – 09/30/1997: Youth Development Inc.; Residential Counselor/House Manager 10/20/1993 – 07/21/1994: Albina Head Start; Family Services Coordinator 01/16/1992 – 09/04/1992: The Rose Center for Research; Case Manager. TASC of Oregon (Treatment Alternative to Street Crime); DUF (Drug use Forecasting); Interviewer. 11/05/1990 – 06/04/1991: Janis Youth Programs, Inc; House Manager Education

Mundelein College, Marylhurst University, Portland State University, University of Oregon, University of New Mexico, Wright College, School of the Art Inst of Chicago, Clackamas Comminity College: Major in Fine Arts, Psychology and Addiction Counseling with a minor in Education. Current trainings and certifications: CPR/First Aid, Crisis Intervention, Addictions Counseling, Communications for Health Care, Basic Medical Terminology, Business Administration for the Medical Assistant, Business Office Procedures. Class 1 APS Fingerprint Clearance card and expired Therapeutic Crisis Intervention.



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