Customer Service Call Center

Crystal Armour

**** *** ***

Phenix City, Al ****7

Phone:334-***-****

Email:****************@*****.***

Location job seeker can work:

Any Location

Prescreen questions & answers :

●Call center/Customer Service Experience : Yes

●Medicare & Medicaid experience: Yes

●Knowledge about Medical Terminology : Yes

●Computer literacy in excel and Word: Yes, proficient with Microsoft, Outlook, Word, and Excel.

●Good verbal communication skills: Excellent

●Profession telephone skills: Yes, Inbound and outbound

Brief summary of phone screen including job seeker’s most applicable experience:

●Crystal Armour has experience working in a call center environment and technical background. Handled 100+ calls on daily basis and has excellent telephone netiquettes. Proficient with MS Office.

●No vacation plans.

●No pending interviews or offers.

●Fine with Background verification & employment verification

●Fine with shift timing and UTO’S policies.

Brief specific skills to this temporary position:

Call center experience and Customer service with Healthcare and technical background. Good communication, ability to work independently, attention to detail, critical thinking skills. Proficiency using Microsoft Office and other programs simultaneously.

Other relevant item’s:

She is comfortable with the commute, pay rate and available for

Interview immediately within 24 hrs. Prior notice.

Objective:

Dedicated hard worker and fast learner with the ability to complete any task given to me under pressure as well as with a team or alone; I put a lot of pride and integrity in my work, and seeking a position where I can develop and excel while giving my best to an employer.

Skills:

●Customer service

●Call center

●Telephone etiquette

●Active listening skills

●Medical billings

●Patient Registration

●Medical Records Management

●Scheduling appointments

●Proficient with Microsoft Word and Excel

Education: High School Diploma

Work Experience:

Verizon Wireless,Midland,GA June/2017-Dec/2020

Inbound Customer Service Representative

●Inbound/Outbound calls 150+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.

●Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education

Contact this candidate