Call Center Customer Service
Resume:
Derrick Byrd
Phoenix, AZ *****
**************@*****.***
In regards to professional experience, where and how has the canduuidate performed the experience required for this position?
· Derrick Byrd has 2 years of experience as a call center sales representative and Telephone or writes letters to respond to correspondence from customers or to follow up on initial sales contacts. Explain products or services and prices, and answer questions from customers. Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes. Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation. Obtain customer information such as name, address, and payment method, and enter orders into computers. Derrick is also willing to come onsite when ever needed him as he is very interested in this opportunity.
Candidate’s current location?
· Phoenix, AZ, 85032 - 13 min (9.8 miles).
Candidate’s current interview landscape & availability?
· No interviews in the pipeline.
· Best time to interview is in the Morning/Afternoon. How soon can the candidate start a new assignment?
· He can start immediately.
Gaps in employment history, if so why?
· No gaps in employment history.
Are they previous COX employee?
· No.
Conversion to fulltime?
· Candidate is eligible to convert into FULLTIME if required. Skills as per Requirement:
Skills/Client Requirements
Candidate Has
Note
Call Center
02 years
He has experience in a call center.
Sales
02 Years
He has experience in sales and marketing.
Customer Handling
02 Years
He has experience in Customer Handling.
Work Experience
Sales Representative
CALL CENTER CMPUSA
November 2020 to Present
Responsibilities:
· Maintain records of contacts, accounts, and orders.
· Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
· Telephone or write letters to respond to correspondence from customers or to follow up on initial sales contacts.
· Explain products or services and prices, and answer questions from customers.
· Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
· Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
· Obtain customer information such as name, address, and payment method, and enter orders into computers.
· Adjust sales scripts to better target the needs and interests of specific individuals.
· Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Education
College Prep
Sandusky High School, High School
1986
Skills
• Customer Service
• Technical Support
• Time Management
• Priority Management
• Teamwork
• Troubleshooting
• Data Analysis
• Research
• Computer Hardware
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• PowerPoint
• Order Entry
• Help Desk
• Telemarketing
Contact this candidate