It Auditor Desktop Support
Resume:
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ADAORA IZUNNDU
SENIOR IT AUDITOR
Personal Info
HOUSTON, TX, 77099
*************@*****.***
Skills
Risk management
Quality controls
Document reviews
Internal audits
Risk analysis
Audit support
Compliance documentation
Process management
Share Point
Communication Skills
Compliance understanding
Agile and Scrum
Adobe Acrobat
Regulatory examinations
Technical issue analysis
Application support
Analytical Skills
Software diagnosis
G-Suite
Desktop support
Social Media
Data recovery
Quality control management
Employee scheduling
Microsoft Word, Excel, PowerPoint, Project, OneNote and Outlook
Infrastructure planning
Business analysis
MySQL
PowerShell
HTML, C++ and JAVA
An experienced, passionate and dependable Senior IT Auditor with over five years of working experience with expertise in general control and applications review. Expertise with IT standard and protocols, implementation of effective auditing procedures, risk identification and management skills. A team player with a profound ability to communicate effectively, proficient in prioritizing and completing tasks in a timely manner while demonstrating adaptability and flexibility. Detail-oriented auditing professional with extensive experience working on complex and high-risk audits. Dedicated to reviewing work papers promptly and validating exceptions and overall feasibility of suggested resolutions.
Work History
Nov 2017 - Current
Compliance Analyst/ Senior IT Auditor
Realz Integration Consulting, Houston, TX
Helped create training programs to handle system-wide issues and maintain compliance.
Developed improvement and corrective action plans to bring operations in line with requirements.
Reviewed audit and monitoring reports related to consumer and client activities.
Assisted investigation and risk management teams with fraud investigations and risk identification.
Supported and trained customers on compliance-related issues.
Prepared documentation and records for upcoming audits and inspections.
Stayed current with latest changes to applicable regulatory standards and company procedures.
Evaluate the status of the internal control environment within business units and provide recommendation to bridge the gap between the current and recommended state.
Conduct and supervised all aspects of the end-to-end IT audit process to include engagement planning, coordination, scope determination, risk and control identification, design of audit program procedures, testing, and evaluation and analysis of results.
Prepare IT Audit program to include Access control, change management control Operations Control and application controls Identified deficiencies in the design and operating effectiveness of controls and provide recommendations.
Execute SOX and PCI-DSS and common technology control audit, deploying various frameworks, such as COSO, COBIT, and FFIEC.
Evaluate the adequacy and effectiveness of the client's internal controls using a risk-based methodology developed from professional auditing standards, such as COBIT and SOX.
Execute IT Infrastructure testing - Databases, Operating Systems.
Sound understanding of IT managed processes such as, system build and provisioning, configuration management, performance monitoring, incident management, change management, user access management and, disaster recovery.
Knowledge of vulnerability assessment of operating systems (Unix/Linux, Windows)
Jan, 2016 – Oct, 2017
IT AUDITOR
Milagro Oil & Gas, Houston, TX
Completed audit papers by thoroughly documenting audit tests and findings.
Prepared working papers, reports and supporting documentation for audit findings.
Evaluated design and operating effectiveness of audit areas, including efficiency, effectiveness, and mitigating controls.
Interviewed business owners, explained audit scope and conducted exit interviews of audit findings.
Evaluate key information security risks including confidentiality, integrity and availability of technology components through review of security operational processes, such as vulnerability management, penetration testing, security logging and monitoring, security incident response, and defense in depth strategies.
Build and develop meaningful relationship with both auditees and colleagues alike.
Evaluate root cause factors for audit testing exceptions and recommend practical solutions that reduce risk and strengthen business process and controls environment.
Established internal control systems by updating audit programs.
Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports.
Handle of special projects such as Segregation of Duties (SOD) and SOX Compliance business challenge projects, PCI DSS, and identify conflicts or inadequate internal controls and provide recommendations. Work with the IT management team to evaluate controls.
Produced and reviewed audit reports for submission to inspector general and advised inspector general on audit recommendations and internal controls.
Complied with federal, state and local requirements.
Coordinated, managed and implements projects for auditor and examiner evaluations.
Determined effectiveness of current control structures.
Dec, 2014 – Sept, 2016
Risk Analyst
First Nbc Bank Holding Co, New Orleans, LA
Engaged with collections, risk, and fraud teams, collaborating on implementation of collection strategies.
Defined and led strategies to reduce delinquent accounts, analyzing written-off accounts to drive additional recovery and introducing settlement and hardship programs to increase delinquent customer response rates.
Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
Built and harmonized operations reports for team leaders, senior managers and executives, supervising automation of reports and data sources to eliminate human errors and reduce staff headcount.
Established clear vision for operations reporting and analytics, identifying key needs for reporting and analytic deliverables while driving development and continuous improvement of periodic reporting and analytics processes.
Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
April, 2013 – Nov, 2014
IT Support
Xerox Corporation, Houston, TX
Helped streamline repair processes and update procedures for support action consistency.
Engaged end users and answered questions via email, phone, website live chat and in forums.
Patched software and installed new versions to eliminate security problems and protect data.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Removed malware, ransomware and other threats from laptops and desktop systems.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Delivered technical sales presentations to prospects and presented benefits and value of insurance products.
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Education
Bachelor of Science: Social Science
Enugu State University of Science and Technology
Certifications
CERTIFIED SCRUM MASTER
CISA Certified
CISA
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