Customer Service Support

Business Development & Strategy

Handle inbound customer support calls and e-mails related to admissions and post-enrollment inquiries.

Research required information using available resources

Document all customer interactions in the appropriate databases.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.

Identify and escalate priority issues to ensure resolution

Explain and demonstrate to customers how to access and navigate the student portal to find classroom related assignments, reading and additional help for preparation for upcoming test.

Knowledge, Skills, and Abilities:

High energy level, confident, and optimistic demeanor with the ability to thrive in a fast paced environment

Excellent time management, project management and organizational skills

Good problem solving and creative thinking skills and ability to handle numerous details

Strong interpersonal and written communication skills

Knack for relationship building over the phone

Must be able to work in multiple databases and maintain information across multiple systems

Results focused with a passion for customer service and business results

Team player with a diligent work ethic

Measurements (including, but not limited to)

First call resolution

Not ready time

Adherence

Knowledge

Customer Satisfaction

Requirements

Bachelors Degree preferred

Customer Service Experience

Ability to work flexible schedule

Contact this candidate