Front of House Supervisor

Sam Chirackarottu Abraham

Front Of House Supervisor - Hospitality Industry

An Executive BSC Graduate from Bharathiyar University, Result driven professional with proven business development and management experience. Accomplished in determining most optimal operational practices, achieving all objectives and ensuring smooth operations. ***.*********@*****.*** 009***********

Abu Dhabi, United Arab Emirates linkedin.com/in/sam-abraham-6b1bb057 live:sam.abraham97_1

WORK EXPERIENCE

Front Of House Supervisor

Al Maya Island and Resorts

12/2021 - Present, United Arab Emirates, Abu Dhabi Operations related to assisting staffs with expediting system and guest oriented tasks; Assigning, issuing rooms and ensuring the quality of rooms; Training and coaching employees by showing the right practices; Guarantee of Fair Treatment; ensuring tidiness of staff members; Ensuring confidentiality of any information. Anticipating and addressing guests’ service needs and satisfaction. Customer Service Manager

Dubai Airports Hotel Section

08/2013 - 05/2020, United Arab Emirates, Dubai

Developments and evaluation of policies for the operational needs. Development of pricing and promotional strategies. Handling of staff and daily operations. Preparations of current and next day arrivals / departures. Meeting the VIP and other guest upon the arrival. Complaints handling and resolving ( guest care ). On the job Staff training and development. Preparation of month end reports.

Front Office Team Leader

Park Hyatt Goa Resort and spa

08/2009 - 07/2013, India, Goa

Handling of staff and day to day operations. Preparations for the current and next day arrivals and departures. Check ins and check outs both groups and individuals. Bill preparation mice and fit movements. Leisure and entertainment

coordination of in-house guest (leisure concierge). Designated guest care handling.

CERTIFICATES

Entrepreneurship Development (06/2007 - 07/2007)

Training provided by the college while perusing the degree program. SKILLS

Team work Responsibility Decision making

Leadership Integrity Adaptability Focus

ORGANIZATIONS

Abad Turtle Beach resort (05/2009 - 07/2009)

Receptionist and cashier.

Park Hyatt Goa resort and spa (08/2009 - 07/2013)

Joined as Guest service officer and resigned as Front office team leader. Dubai International Hotel (08/2013 - 05/2020)

Joined as Front office shift leader later got promoted and currently working as Customer service manager.

Al Maya Island And Resorts (11/2021 - Present)

Front of House Supervisor.

HONOR AWARDS

Certificate of recognition (08/2019)

Dubai International Hotel

Twice for guest comments on the service provided came in Revinate guest survey.

Certificate of recognition (12/2016)

Dubai International Hotel

For the achievement of 100% score in a mystery audit for hotel standards of operation.

Hystar Awards (09/2012 - 06/2013)

Park Hyatt Goa resort and spa

Best performance award in Hystar platinum in 06/2013, Hystar Gold in 03/2013, 12/2012 & 09/2012

LANGUAGES

English

Full Professional Proficiency

Malayalam

Native or Bilingual Proficiency

Hindi

Full Professional Proficiency

Tamil

Limited Working Proficiency

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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