Customer Service Representative
Resume:
Ann Washington
*****************@*****.***
Core Competencies
Exceptional customer service
Poised and professional
Excellent communication skills
International business protocol
Team player
Organizational skills
Proficient with Microsoft office
Global mobility
Excellent time management
Reports management
Multi-task even in fast paced environment
Strong analytical skills
Work well with diverse populations
Adaptable and flexible
Effective problem-solving skills
Qualifications
Poised and professional manager with strong leadership skills focused on project accomplishment, process improvement and effective communication. Skilled in international business management, customer service and problem identification and resolution.
Professional Background
Executive Assistant
Episcopal Community Services – San Francisco, USA 04/2016 – 08/2019
Dealt tactfully, diplomatically and objectively with, and form and nurture relationships with a variety of stakeholders including people experiencing homelessness, front line service providers and outreach workers, executive and program directors and the general public.
Assisted in creating community awareness about Coordinated Entry, for example, by creating program fliers and conducting outreach mailings/e-mailings as needed.
Provided support for Navigation Services as directed by the Pathways to Housing Lead.
Promoted the integrated services team model in an environment dedicated to harm reduction, recovery, and wellness.
Provided high-level, confidential administrative support to the director and CEO
Manager
Ankabi Solutions - Nairobi Kenya 01/2016 – 12/2018
Planned and directed all functions of the company; enforced strong leadership skills to ensure efficient and effective utilization of resources
Established and integrated the functional strategies of the company utilizing business expertise to reach financial and operational goals and objectives
Deployed resources to achieve financial forecast and business objectives; developed sales and marketing plans
Analyzed market trends and statistics to determine potential of growth; monitored sales performance monthly
Program Assistant
Open Society Foundations / Open Society for Eastern Africa - New York, NY / Nairobi Kenya 01/2015 – 12/2015
Tracked budgets and work plans; organized meetings and public events; processed expense reports
Maintained relevant data on program implementation, prepared necessary reports to the Director and sub-teams
Prepared terms for consulting arrangements, vendor contracts, and processed and monitored internally
Assisted in ensuring the completeness of proposals, grant files and records using the internal grant-making system
Liaised with the relevant Human Rights Initiative staff and Grants Management staff to ensure grant making followed necessary guidelines and procedures; attended related meetings and briefings and provided notes
Global Relocation Project Manager
Cartus/Microsoft - Redmond, WA 02/2008 – 03/2014
Successfully completed over 100 relocations of Microsoft executives and their families internationally
Expertly managed all relocation benefits, booked all travel, arranged education for dependents, secured permanent housing, temporary housing, worked with third party vendors in host countries to handle visas, compliance with local customs/laws
Management of expenses to ensure relocation stayed within assigned budget; review; submittal and approval
As the relocation consultant, I Coordination and managed all aspect of international vendors to ensure timely service and compliance with regulations and client policies
Provided status updates and cost reporting through the use of internal databases to manage assignment records
Improved relocation process by analyzing procedures and creating new standards and best practices to optimize cost, efficiencies and employee experience
Other Relevant Experience
Senior Administrative Assistant, The Nathanson Group LLC – Seattle, WA 2006 – 2008
Front Desk Agent, Double Tree Hotel – Seattle, WA 2002 – 2003
Customer Service Representative, Macy’s – Bellevue, WA 2000 – 2002
Education
Bellevue College, Bellevue, WA - Associate Degree, Office Management 2003 – 2005
North Seattle College – Real Estate Property Management 2021 - 2022
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