Data Entry Customer Service
Resume:
Catherine Colburn
Montgomery, AL *****
***.*********@*****.***
Work Experience
Unit Secretary
Montgomery Mental Health Authority - Montgomery, AL June 2021 to March 2022
Welcomed patients and visitors in person and on the telephone Efficiently conducted check-in, check- out, and rescheduling procedures Verified insurance coverage and insurance authorization Collected copays and balances at time of appointment Answered, triaged and appropriately routed incoming calls Accurately entered all patient demographic, billing, and insurance information in the electronic medical record Received, reviewed, and distributed documentation to appropriate staff members in a timely manner Reviewed patient schedule for following day and verifies all necessary paperwork is on file. Following up with patients for any missing documentation Ordered unit supplies to maintain inventory of the unit's equipment stock and supplies. Assisted with receiving, distributing, and sorting supplies brought to the unit. Prepares requisitions and reports for maintenance repairs Performed other duties as assigned
Legal Assistant
Law offices of Robert Troy Teague - Montgomery, AL April 2018 to April 2021
Draft and file legal documents, interact with court personnel, notarize legal documents, debt collection, process serve, organize and put evidence binders together schedule clients, update clients on case. Legal research and review, monitor cases, skip trace, and other duties as ask Office Administrator/ Billing
Alexander Counseling
January 2017 to February 2018
Patient records maintenance, filing, scheduling, notes, billing, invoices, payments, collection, answering phones, QuickBooks, intake, insurance claims.
Manager
Hairmasters Regis Corporation - Prattville, AL
January 2015 to January 2017
Customer service hiring scheduling bank deposits monthly reports quarterly reports stock teaching opening closing cut style color hair
Customer Service /Owner Operator
Cuts by Cat
June 2013 to May 2015
Cut color style for hair clientele, make deposits, license and training, submit reports, pass inspections, scheduling, retail sales, marketing, inventory maintenance. Legal Secretary
Law Offices of Dayna Burnett - Montgomery, AL
April 2009 to May 2012
Draft and file legal documents, interact with court personnel, notarize legal documents, debt collection, process serve, organize and put evidence binders together schedule clients, update clients on case. Legal research and review
Skip tracing for collection accounts.
Bar Manager/ Bartender, Club
322
June 2006 to April 2009
322
• Order and log inventory, make deposits, balance check book, pay debts, business license, Alabama Beverage Control communication and guidelines, customer service, payroll, Scheduling, cash out reports, marketing, health inspection maintenance. Assistant Manager,
Speedee Cash
June 2004 to June 2006
Customer Service, loans, collections, deposits, reports, store checking with QuickBooks, title liens, accounts payable, accounts receivable, data entry, repossessions, collections Assistant/ Secretary
Kubiszyn Agency
June 2003 to June 2004
Rental property management, tax records, payroll, collections, pay bills, errands, deposits, insurance client maintenance
Medical Technician
Medical Tech, Schaeffer Eye Center - Birmingham, AL June 2002 to June 2003
Assist patients during eye exams and evaluations, coach new contact lens patients on care of contact lenses and eyes, work with reps on new products and product exchange, inventory of product, update patient charts, follow up with patient after exams, prep patient for exams, assist on contact lens studies. Production/ Shipping Clerk
HW Chair Company
January 2000 to June 2002
Production, shipping, inventory, quality control, loading, packaging, assembly Education
Some college and experience
Shelton State Community College
2005
Troy State University Montgomery
1997 to 1998
Thorsby High School
1979 to 1991
Skills
• Word (5 years)
• Excel (2 years)
• Power Point (1 year)
• typing (2 years)
• organization (10+ years)
• communication skills (10+ years)
• research skills (6 years)
• creative skills (10+ years)
• Alabama Notary Certification (4 years)
• QuickBooks (7 years)
• Administrative experience
• Microsoft Office
• Multi-line phone systems
• Microsoft Excel
• English
• Microsoft Word
• Google Suite
• Accounts Payable
• Legal Research
• Legal Drafting
• Event Planning
• Office manager experience
• Time management
• Microsoft Outlook
• Management
• Project management
• Accounting software
• Title processing
• 10 key calculator
• Hair styling
• Sales
• Document management
• Retail sales
• Microsoft Powerpoint
• Microsoft Access
• Office experience
• Front desk
• Medical office experience
• Dispatching
• Personal Assistant Experience
• Accounting
• Payroll
• Human Resources
• Data Entry
• Account Reconciliation
• Customer service
• Shipping & receiving
• Debits & credits
• General Ledger Accounting
• Accounts Receivable
• Documentation review
• Social media management
• Computer literacy
• Phone etiquette
• Leadership
• Assistant manager experience
• Banking
• Intake
• Basic math
• Patient monitoring
• Analysis skills
• Research
• Computer skills
• Lending
• Writing skills
• Organizational skills
• Medical collection
• Google Docs
• Affiliate marketing
• Recruiting
• Medical terminology
• Databases
• Windows
• Sales administration
• Customer support
• Medical records
• EMR Systems
• Personal Lines licensee ( insurance) (Less than 1 year) Certifications and Licenses
CPR Certification
Bartender License
Assessments
Recruiting — Proficient
February 2022
Managing the candidate sourcing and selection process Full results: Proficient
Front desk agent (hotel) — Highly Proficient
February 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have my insurance license in personal lines for Alabama
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