Legal Assistant /Customer Service Representative/ Account Manager

Wendi Killworth

**** ***** ****** ** #***

Tempe, Arizona 85283

Telephone 480-***-****

E-Mail: **********@*****.***

OBJECTIVE:

A challenging position as an account specialist, with possible growth potential. Skills/Accomplishments

Extensive experience in Customer Service.

Small Claims Specialist

Proficient in Microsoft Office Suite Applications

Notary Public

Legal Assistant/Document Assembly

Social: I have developed the ability to show understanding, friendliness, and respect for feelings; assert myself when appropriate.

Negotiation: Proficient in identifying common goals among different parties in conflict; clearly present the facts and arguments of my position; listen to and understand other party’s position. Communication: Excellent verbal and written communication skills. Cultural Diversity: I possess the ability to work well with individuals having different ethnic, gender, social, or educational backgrounds.

Employment History

01/2019 - present .Carpenter Hazlewood Delgado and Bolen Law Firm Legal Assistant, document assembly

Responsible for research for ownership verification for new business intake. Obtaining legal documents from various sites proving ownership. Responsible for researching Westlaw, military, bankruptcy and credit reports for matters being prepared for lawsuit. Calculating and providing payoff information. Preparing demand letters and payment plans. Negotiating terms. Account management. Entering check payments and forwarding to clients and entering credit card payments then distributing to Paralegals s. Checking status of Trustee Sales and monitoring them. Reasearching and ordering official deeds. Assembling documents and or lawsuits for court submission. Filling out forms for processing service of documents. Proofreading documents before court submission. Answering phones for pre litigation accounts, negotiating payment plans and handling their needs. Handling payment by phone with credit card or E Check. Taking detailed accurate notes in file for all matters, as well as taking detailed notes or messages for the paralegals and leaving a status note for the updated Board packages. Research liens and calculate payoff for release of lien. Notarizing documents. General office flow from new business intake until the matter goes to court. I have also been responsible for pulling ledgers from remote desktops of 22 different Management Companies almost daily to get up to date current ledger balances. I have also been responsible for setting up those connections and training other employees how to use them. Also keeping a running spreadsheet of all access links, usernames, and passwords for all researching capabilities the firm has.

06/2013– 07/2018. City Property Management,Phoenix, AZ Account Service Representative/Small Claims specialist Identify, research and take appropriate collection action on past due accounts. Review and update collection reports for the highest level of collection follow-up accuracy from board meetings. Make customer contact with individual owners and businesses via written correspondence, phone, and in office visits. Analyze customer’s disputes and offer solutions that fit both customer and company needs. Research and file liens, set up trustee’s sales and bankruptcy accounts from online via Internet (Pacer Case Locator, Maricopa and Pinal Recorder Office Document Search). Make decisions approve and process monetary credits to customer accounts. Use knowledge to resolve unique or challenging issues on an individual basis. Negotiate payment arrangements; sign off on checks received from customers and attorney offices. Setup accounts to go out for Small Claim action, Collection Agency reporting and Attorney Litigation. Maintain accurate and timely posting of bills received from Attorney’s Offices. Serve as a mentor and trainer to less senior team members. Act as a senior point of escalation for external and internal issues. Process payoff statements for Title Companies and Lenders for Homeowners Association Dues and Litigation accounts. Process checks received from Title Companies and Lenders for previous and New Homeowners. Other duties as assigned.

I also worked at Kinney Management company for a year under Kem Rahn in collections. Education

Medical Billing & Coding Apollo College - Mesa, AZ 2008 to 2009 AA in Business Management Mesa Community College - Mesa, AZ 1989 to 1992 High School Diploma in Work Marcos De Niza High School - Tempe, AZ 1984 to 1989 References upon Request