Administrative Assistant Customer Service

AFIA OHENEWAA OWUSU

Owusu Ohenewaa Afia

Address: P. O. Box SK 1942, Sakumono

Mobile Number(s) : +233 (0-243******

Email Address : Ohenewaa1owusu @gmail.com

PERSONAL PROFILE

I am a graduate, who enjoys being part of, as well as leading a successful and productive team. I am assertive, result oriented and also able to work well on my own initiative and can demonstrate high levels of professionalism and leadership.

CAREER OBJECTIVE(S)

To secure a position in a well-established organization that creates the platform for creativity, growth and career development.

To utilize my abilities to raise efficiency and profitability of every organization I find myself.

EDUCATIONAL BACKGROUND

2016- 2020: GHANA INSTITUTE OF JOURNALISM.

(B.A. In Communication Studies: Public Relations).

2009-2013: ST. ROSE SENIOR HIGH SCHOOL

West Africa Secondary School Certificate Examination (W.A.S.S.C.E)

2004-2006: GRACE ACADEMY SCHOOL

Basic Education Certificate Examination (B.E.C.E)

PERSONAL SKILLS

Good time management skills.

Good listener with solid work ethics

Excellent written and verbal communication skills.

Excellent customer service capabilities

Strong Relationship Management skills

SKILLS AND ACHIEVEMENTS

Extensive knowledge in Microsoft Excel, PowerPoint and Word skills.

Analysis of Clients’ financial statements

Ability to relate and influence stakeholders at all levels

Ability to work in teams

Product knowledge: Lending, Cash management, Treasury and Trade

Credit Risk Management

General Internet usage

WORKING EXPERIENCE

MILLICOM GHANA 2013 – 2015

(DIRECT DEBIT REGISTER AND CUSTOMERS CARE)

ADMINISTRATIVE ASSISTANT RESPONSIBILITIES:

Answer and direct phone calls

Organize and schedule appointments and meetings

Maintain contact lists

Produce and distribute correspondence memos, letters, faxes, and forms

Assist in the preparation of regularly scheduled reports

Develop and maintain a filing system

Order office supplies

Book travel arrangements

Submit and reconcile expense reports

Provide general support to visitors

Provide information by answering questions and requests

Take dictation

Research and creates presentations

Generate reports

Prepare and monitor invoices

Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities

Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Contribute to team effort by accomplishing related results as needed

Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.

COCOA MARKETING COMPANY GHANA LTD. 2020 – 2021

(CLERICAL AND ADMINISTRATIVE DUTIES.)

Maintaining files and records so they remain updated and easily accessible

Sorting and distributing incoming mail and prepare outgoing mail

Answering the phone to take messages or redirecting calls to appropriate colleagues

Maintain files and records so they remain updated and easily accessible

Sort and distribute incoming mail and prepare outgoing mail

Undertake basic bookkeeping tasks and issue invoices, checks etc.

Take minutes of meetings and dictations

Assist in making travel arrangements and booking venues for conferences and events

Perform other office duties as assigned

HOBBIES

Reading

Playing tennis

listening to music

Watching of documentary

Sharing ideas

Internet research

REFERENCE:

Available on request

Contact this candidate