Customer Service Representative
Resume:
Miranda M. Castillo
**** **** **., *****, ** 95307
******************@*****.***
Branding Profile
Highly motivated, meticulous & detailed oriented. Analytical individual with exceptional skills in collections, customer service, appeals, and handling unpaid claims. Team player who is eager to learn and put my skills to work in your company.
Skills
Cash Management, Multi/Phones, Inventory Control, Interpersonal Skills
Medical Billing/Coding, MS Excel, MS Power Point, MS Outlook, ICD-10, CPT, HIPAA Compliant, Medical Terminology, Computerized Billing.
Experience
September 2021- Current
Customer Service Representative
Generate and retain all required reporting for the customers of Old Castle. Process customer orders in a timely and accurate manner according to customer requests. Assist customer with product questions, communicate effectively with customers related to order status and coordinate with production regarding backordered items, dispatching, and stock check. Collaborate with operations manager, supervisors, as needed. Utilize the use of Sales Force to manage customer issues. Verify product load and quantities match purchase order. Issue credits for pallet returns when applicable. Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records. Execute Business fundamentals. Willing and able to cross-train on other aspects of the customer service process as needed. Experience working in Microsoft Office and with warehouse management systems such as Infor H5, Outlook. Microsoft Teams
November 2020- September 2021
Customer Service Representative, Partners Personnel
Generate and retain all required reporting for the customers of Saddle Creek.
Process customer orders in a timely and accurate manner according to customer requests. Collaborate with operations manager, supervisors, and associates in a cooperative and respectful manner. Additional duties as assigned. Experience working in Microsoft Office and with warehouse management systems such as WMS.
November 2019 –November 2020
Front Desk Receptionist, Community Housing & Shelter Services
Responsible for checking e-mails, voicemails, filing, Client Rotation for Case Managers, create client log daily, phone etiquette, notify Case Managers of clients/appointments or walk ins, fax, copies, create rental listings, handle rent payments, phone screening, cross referencing documents and checking for errors, office supplies inventory.
April 2014 – November 2019
Office Administrator/Clerk/Receptionist, Working Man’s Auto Body
Responsible for checking e-mails, invoices, insurance auto supplements.
create invoice and update as needed, communicate with Insurance agencies, notify if an adjustment is required.
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Stellar Career College – Salida – Certified Achievement Administrative Medical Clerk
Date of Completion: November 2019
MS Word and Excel, Ten-Key, Medical Billing, Medical Terminology, Alpha-numeric filing, and Keyboarding.
Communication
Established relationships w/ contracted business facilities for billing purposes.
Leadership
Team Administrator for softball team. Duties included: organizing team meetings, file clerk, snack schedules & snack bar duty (assigned shifts and duties), practice/game schedules, print/hand out important dates. Score keeper, responsible for knowing the game rules (varies upon age group).
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