First Officer Parts Manager

Wallace Weir

231-***-****(cell) *****@*********.***

**** **** **, ************, ** 49690 231-***-****

A highly skilled automotive professional with success as a consultant and practitioner. He worked his way from parts counter-person in a dealership to National Parts Manager, and then served in various planning and systems implementation positions in Industry and the UN. Wally has worked in the manufacturing, distribution and dealership levels of the Automotive Industry, as well as consulting to all the major Auto companies doing business the US. Wally’s “strengths” as determined by Gallup Talent Plus evaluations are “achiever”, “analyst”, “relater”, “learner” and ““winning others over”, all of which have helped in his successful career.

Employment History (References on request)

Dealer-FX, Toronto, Ontario Sr. Manager, Product Training and Development

During a 7-year consulting contract I collaborated in developing a tablet-based service lane write-up tool that is now in use by about 3000 car dealers in the US, Canada, and other nations. Provide training for field consultants to help dealerships improve their operations. Coach and Mentor many employees of a rapidly growing organization. I consulted in about 100 dealerships.

Performance Development Associates, Williamsburg MI Managing Partner/Consultant/Writer/Trainer

As an independent, direct-to-dealer consultant, I have done in-dealership consulting for over 500 GM, Ford, Chrysler, Honda/Acura, Toyota, Mazda, Subaru, VW, Audi, Porsche and Nissan dealers.

I have done corporate work for Hyundai, Mercedes Benz, Subaru of Canada, Nissan/Infiniti, Mazda, BMW, and Chrysler. I have done process development work for dealership operations, either making recommendations for change in the manufacturers’ processes supporting dealers, training field reps in helping their dealers improve themselves, teaching company personnel to analyze dealer operations, or “train the trainer” to allow them to teach CSI improvement, customer handling and dealership productivity topics, or serving as a dealership consultant to effect change and improve specific areas of profit improvement, warranty administration, fixed operations, parts sales improvement, CSI, consultative “selling”, etc. I have also been an active volunteer (and part-time employee) of Automotive Youth Education Systems

United Nations, New York, NY First Officer, Planning and Systems Development

Provide organization with long-term planning and systems development support. Design and implement a HR record management system, Fleet Maintenance support system for Peacekeeping vehicles, and a Disaster Recovery/Business Continuity plan following 9/11.

Bill Marsh Chrysler Traverse City, MI Service Manager

Short term (12 month) position to help a previous employer. The store was in danger of losing their Five Star certification and the warranty audit team arrived 3 days after I went to work. I saved Gold Star by improving fixed first-time number from 39% to 70% in 3 months, and successfully gained a reprieve on the warranty audit. I also developed operating processes that improved customer satisfaction and loyalty, resulting in increased repeat sales.

Deiss and Associates Inc. Saint Helena, CA Consultant, Client Manager, Trainer

As DAI grew from 17 employees to over 75 consultants, I served as a consultant and account/client manager to Honda/Acura, General Motors, Mitsubishi, Mercedes Benz Asian Group, Toro, the United Nations and others. I consulted in over 400 dealerships in this role.

American Honda Motor Co. Gardena/Torrance, CA District Service Manager, Assistant National Service Manager, Customer Relations Manager, Zone Service Manager

In helping to start the new Acura Division, I spent my first year and a half developing programs and processes that helped the dealers sell a relatively unknown brand to upscale buyers. I researched customer purchase psychology and developed consultative selling training to assist dealers make the transition from taking orders to helping customers purchase the right car for their needs. During my tenure in National Field Service and as Customer Relations Manager, we were awarded the J.D. POWER CSI #1 award for 4 consecutive years.

Wally Weir Page 2

Bill Marsh Buick GMC, Traverse City, MI Business Manager, Parts Mgr., Operations Mgr.

I overhauled fixed operation activities, set up a very successful wholesale parts operation, and supervised incorporation of a newly purchased heavy truck operation into the existing dealership. I managed the Heavy Truck store until we could locate a more experienced Truck professional.

Nish-Nah-Bee Industries Traverse City, MI Quality Control Manger

Manage the quality control aspect of a minority parts supplier to GM, and Ford. My improvements allowed the company grow from 150 employees to 600. I also supervised the selection and implementation of a comprehensive computer system to manage production and administration functions.

Northwestern Michigan College Traverse City, MI Director of Continuing Education, College Council Pres.

Manage implementation of a profit center in a public college, providing corporate clients with customized training for in-house or off-site training for all levels of corporate staff. We provided training to Chris Craft, Dow, Chrysler, Slick Craft, United Airlines, and many smaller Michigan business clients. Taught Computer courses

American Honda Motor Co. Inc. Gardena, CA Field Business Management Consultant, Midwest Region Parts Manager, Planning and Research Administrator, National Parts Manager

After success as a field business management consultant. I was promoted to the position of Planning and Research Administrator, a dream job where I was allowed to determine what operational changes were needed as the company grew. I assembled a staff of 5 who researched Honda’s American operations and implemented necessary change as Honda increased its’ presence in the American Automobile Market. I personally led the team who designed, and I supervised implementation of, Honda’s nationwide computer network. After being promoted to National Parts Marketing, Sales and Operations Manager, I managed parts marketing and sales, parts and accessory distribution in US, and import/export of parts to and from American manufacturing operations.

Education (Gained while working full time)

B.S. Industrial Technology: Bus. Admin/ Elec. Eng. Eastern MI.U/U of Mich.

Graduate Studies Management Information Systems, Operations Research, Organizational Development EMU, CMU, UCLA

Continuing Education Dozens of Professional seminars in the fields of: automobile dealership operations, customer relations, management, quality improvement, operations research, computer network design and administration, and project management.

Professional Certifications/Memberships

ASE Certified Master Technician, Service Advisor, and Parts Specialist (expired 12/2018) Society of Automotive Engineers (expired) American Society of Training and Development (expired)

Significant Achievements

Dean of Business Outstanding Senior Award while working full time and attending college at night

3.99 grade point in High School, 2nd in class of 600+, went to community college during the second half of my senior year. 99th percentile on SAT, GMAT, and AP classes from the 3rd grade through my sophomore year at the University of Michigan.

Feasibility study, system design and supervise implementation of Honda’s nationwide computer network

I was a successful professional motorcycle racer as an additional source of income to finance my wife’s and my education, proving to be a consistently tough and successful competitor in a challenging “work” environment.

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