Customer Service Emergency Management
Resume:
David Mills
***** ******** ****, *******, **
************@*******.***
SUMMARY OF QUALIFICATIONS
Over 25 years of experience in emergency services with outstanding skills in critical decision making, time management, supervision, recruiting and program management. Equally extensive experience in field project management and strategic planning. Able to effectively communicate complex concepts, plans and programs to non-emergency personnel.
SKILLS
Interpersonal Skills Coordination Critical Thinking
Problem Solving Creativity Teamwork
Customer Service Communication Life-Safety
Attention to Detail Responsibility Budgeting
AREAS OF EXPERTISE
Project Management
Managed multiple FEMA contracts in the states of NC, MN, NH, and NO supporting local healthcare systems with the response to the COVID19 pandemic.
Developed policies/guidelines for multiple travel nurses to follow State, Local Healthcare and Federal guidelines while administering COVID19 vaccines and monoclonal antibodies to patients at each awarded facility.
Communicated and maintained effective on-site operations with FEMA through daily briefings/meetings and in-depth daily reports of each site’s operations.
Led process improvements through implementation, saving over $250,000 per year in operating cost by redesigning equipment purchasing and operating costs of all recreation/YMCA sports programs.
Analyzed existing SOP/SOG’s for emergency response to Falls Lake and created new policies, improving life safety for FD personnel and the public.
Leadership/Management
Led, trained, evaluated, and supervised a crew of firefighters and a Lieutenant on a 24/48 rotation.
Managed multiple emergency personnel on hundreds of emergency incidents as an Incident Commander, implementing scene safety, incident stabilization and property conservation.
Supervised 100+ employees and volunteers while overseeing all game day operations, finances, and equipment of the membership program.
Recruited and evaluated top candidates for part-time, full-time positions and promotion from within.
Operations/Strategic Planning
Implemented new tracking system of fire hydrants for the entire NWFD district, improving response time and property conservation.
Conducted analysis of recreation/YMCA programs reorganized the player/coaching structure of 20 sports for youth and adult programs.
Mitigated the extension of FEMA grants for 4 healthcare facilities, continuing COVID-19 support for their communities with over $6 million in relief funds.
WORK HISTORY
Program Manager/Air Reservists, Innovative Emergency Management, Morrisville, NC 2021-Present
Captain, Northern Wake Fire Department, Raleigh, NC 2018-2021
Senior Firefighter/Captain, City of Hickory, Hickory, NC 2010-2021
Athletic Director-YMCA of Catawba Valley, Hickory, NC 2007-2010
Firefighter-Bay Leaf Volunteer Fire Department, Raleigh, NC 1995-2005
EDUCATION & CERTIFICATIONS
North Carolina State University, Raleigh, NC
Bachelor of Science in Parks, Recreation, and Tourism Management
NC EMT Certified
NC Fire Commission: Level I/II Officer, Level I Instructor, Level I/II Firefighter, HazMat Certified, Technical Rescuer, Rapid Intervention TEAM, ARFF, D/O Aerial and Pumps.
FEMA NIMS: ICS 00701-704, ICS 100, 200, 300, 400, 700, 800
Ov
Contact this candidate