Customer service representative
Resume:
GINA HOWARD
*** ***** ****** ****** ** ***** 601-***-**** ******@*****.***
Skills Summary
Customer oriented.
Shipment processing.
Motivated team player.
Creative problem solver.
Accurate cash handling.
Credit card and check transactions.
Floor and table display setter.
Education
Estacada High School
1985 Diploma
General studies but track was my passion at the time. I was offered 2 scholarships in the state
of Oregon and chose Mt Hood Community College in 1985/86.
WORK EXPERIENCE
G.D.I.T/General Dynamics Information Technology
5912 US HWY49 Hattiesburg, MS 39401
Customer Service Representative F/T
03/18/2019 – 04/12/2022
High volume call center for Medicare Benefits Coordination and Recovery Center. Assisted
beneficiaries that have Medicare, coordinate their benefits accurately. We provided world
class service to all of our callers. Followed company policies and adhere to schedule. Help
assist training for new or returning employees. Used dual monitors and multiple applications to
help assist callers. Followed company policies to protect the personal identity information and
the personal health information. Received calls from providers, attorney's and insurance
agencies.
Maximus Federal
5912 US 49 #4
Hattiesburg, MS 39401
601-***-**** F/T
Customer service representative F/T 11/2018-01/2019
It was an assignment during open enrollment. High volume call center for the Market Place,
during open enrollment period and tax season. Assisted with previous or new consumers with
their market place account. Or cancel policies for Medicare or Medicaid recipients. Learned
to operate different computer programs and a headset. Phone and computer were used to
track the employee clocking in and out as well attendance. There were weekly training and
refresher courses. Punctual was part to having good scores. Strictly protecting consumers
identity is crucial to have high score points.
My positive customer feedback score was #9 out of 1280 employees.
Kirkland's
6143 US-98 Suite 70
Hattiesburg, MS 39402
Sales associate P/T-03/2014-11/2018
Created an inviting environment for customers by maintaining organized clean store. Train
new associates on procedures, sale techniques and customer service. Utilize basic sale
strategies to engage customer and present solutions to suit the individual needs. Process
accurate sales and returns transactions to facilitate customer satisfaction. Adhere to all
company policies and procedures and safety standards. Assist customer promptly and
politely in person and via phone in a timely manner, while quickly determining their needs.
Build long-term relationship and advise on purchases, promotions and new merchandise.
Operate cash register for cash, credit cards and checks transactions with 100% accuracy.
Priced merchandise and markdowns weekly. Employee of the month twice
03/2018 and 07/2018
Big Lots
5017 S. McCarran Blvd
Reno, NV 89402
Office Assistant F/T 07/2001-07/2003
Filing daily reports and weekly inventory. Data input markdowns. Cash handling from safe to
registers. Bank runs for deposits and/or to get change for registers and the safe. Process
customer refund. Trained new cashiers on procedures and use of the hand-held scanner and
to use intercom. Knowledge of use of all stock room equipment to office equipment. Started
out being a cashier then promoted to a Customer Service Specialist (CSS). Few months later
promoted again to Office Assistant.
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