Service Representative Customer
Resume:
ELIZABETH BROWN
*********@*****.*** 704-***-**** Greensboro, NC. 27405
Summary
Experienced in processing Car Insurance and property claims in high-volume environments. Successful at managing complete claims process with minimal direction. Conversational skills in English. Skills
Documentation research
Policy knowledge
Settlement agreements
Coverage determination
Good Organization skills with timely follow-up skills
Good oral and written communication skills
Experience
Allstate Insurance Co Charlotte, NC.
28262
Claims Service Specialist
09/2019 - Current
Consulted with field support team, including claim manager, quality control, file review, team lead and adjusters to receive support specific to assigned claim.
Reviewed documentation and accounts to gain full picture.
Provided quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.
Approves and processes claims payments.
Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties.
May schedule inspections, send out mitigation vendors or contractors to customer property
IQOR Charlotte, NC. 28273
Customer Service Representative
04/2019 - 09/2019
Assessed customer needs and upsold products and services to maximize sales.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Documented conversations with customers to track requests, problems and solutions.
Transfer customers to the appropriate departments for assistance
Management will monitor queues and provide active feedback as required. Lash Group Seasonal Employee Fort Mill,
SC. 29715
Customer Service Representative
10/2018 - 03/2019
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Determination for support programs (Copay, PAP, Foundations, etc.)
Trained in other follow-up activities (missing info, fax failed) and in reporting adverse events as directed.
Provides exceptional customer service to internal and external customers.
Required to be self-motivated, working from queue (phone or system).
Management will monitor queues and provide active feedback as required.
Make outbound calls to patients for the Eylea4U support program to refer patients for foundation assistance as needed.
Performs PSQA to verify and complete patient's record in the database. Brookdale Assisted Living Charlotte, NC.
28226
Med Tech/RCA
10/2016 - 10/2018
Monitored patients for medical changes and reviewed and revised care plans accordingly.
Provided excellent patient support and care to patients and families.
Administer medication to residents.
Assist with daily living skills and shower residents when assigned.
Gather resident’s laundry, wash and dry then hang up in the resident’s closet
RHA Health Services Cleveland, NC.
27013
Direct Support Aide
03/2015 - 10/2016
Administered necessary medications as directed by care plan.
Tracked and reported clients' progress based on observations and conversations.
Maintained clean and well-organized environment to promote client happiness and safety.
Supervised medication administration, personal hygiene and other activities of daily living.
Education and Training
Ridley-Lowell Business Technical Institute Poughkeepsie, NY Medical Billing and Coding
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