Data Entry Customer Service
Resume:
Nichole Kemppainen
Atlantic Mine, MI *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Office Assistant
LHC UPHS Portage Home Care & Hospice - Houghton, MI December 2021 to Present
Answer and Direct Calls, Process Patient Orders Inbound as well as Outbound. Patient Services and Physician Services. Maintaining confidentiality of patient information and records adhering to HIPAA and Organization Regulations. Maintain and Update Patient Information as applicable. Scanning, Copying and Faxing Documents as well as Mailing and Filing electronically as well as manually. Provide confidentiality, respect, dignity, active listening, patience and empathy individualized to each patient I assist. Debt Collector/Office Assistant
Credit Services Incorporated - Hancock, MI
March 2017 to December 2021
Business and Administrative Perform Several Office Tasks Daily. Accounts Receivable/Payable. Customer Service (over the phone-call center type), via email, via fax and in person, Data Entry, Insurance Submissions, Mailing, Scanning, Faxing, Emailing. Bank Depositing which includes handling cash. Maintain/Update Creditor Accounts as information changes (demographics, employment, payments/ balances)
CNA - Certified Nursing Assistant
HCMCF - Hancock, MI
October 2013 to February 2017
ADL's and Proper State Approved Electronic Documentation of Cares Performed for Residents. Patient Services and attending to the needs of not only the residents, but also the family members. Direct telephone calls to thee appropriate person/department, Time Management with Proficiency in Organization and Prioritization of Tasks to be completed. Adhere to HIPAA/State regulations along with the facility regulations.
CNA
Our Lady of Mercy - Hubbell, MI
September 2012 to June 2013
ADL's and Proper State Approved Documentation of Cares Performed for Residents. Customer Service and attending to the needs of not only the residents, but also the family members. Direct telephone calls to thee appropriate person/department, Time Management with Proficiency in Organization and Prioritization of Tasks to be completed
Home Health/Respite Care Aide
Community Action Agency - Houghton, MI
September 2008 to December 2011
Assist clients in their homes with ADL's and provide relief for family/primary caregivers to be able to go to appointments, meet with friends, or run errands and ensure the safety and well being of their loved one was secure. Time Management, Organizational Skills, Compassion, Empathy, Respect were all skills needed to perform this job effectively. Excellent Customer Service was of thee upmost importance as well.
Bowling/Gaming Attendant/Server
The MineShaft - Houghton, MI
March 2008 to September 2008
Customer Service, Sales, Scheduling in Person as well as over the phone, Use of Computer to Schedule Lane Times/Reservations/Parties, Meeting the needs of customers to exceed their expectations for a delightful, fun experience, Cash/Check/Debit/Credit Card Transactions, Food Service/Order Taking, Planning/Setting up Parties
Telemarketer/Credit Analysis
PCA Security - Houghton, MI
April 2007 to March 2008
Sales by Phone (Call Center), Customer Service, Scheduling Appointments of Installations/ Demonstrations of Equipment, Faxing, Filing, Omitting Files of Discontinued Clients, Data Entry, Obtain Correct Information of Potential Clients/Consumers/Businesses for the Purpose of Running Credit Checks for Approval of Sales/Purchases, Time Management with Emphasis on Organization and Excellent Client Relations. I was promoted from Telemarketer to Credit Analysis Education
High school or equivalent
Jeffers High School
Skills
• Attention to Detail, Priortization, Customer Service, Filing to include the creation of new files as well as maintain pre-existing files along with omission of files, Faxing, Mailing, Data Entry, Multi Line Telephone System Operation, Photocopying, State Approved Documentation, Sales, Cash Handling, Scheduling Appointments, Personable and Reliable with Motivation as a Self Starter and Team Player
(2 years)
• Cold calling
• Credit Analysis
• Telemarketing
• Accounts Receivable
• Accounts Payable
• Microsoft Outlook
• Administrative Experience
• Order Entry
• Communication skills
• Customer service
• Typing
• Windows
• Customer support
• OSHA
• Live chat
• Leadership
• Data collection
• Documentation review
• Google Docs
• Clerical experience
• Behavioral health
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