Customer Service Csr

KRYSTAL MARTIN

**** * ***** **** ***, Sand Springs, OK, 74063, US • 918-***-**** • ************@*****.*** Building oversight systems, managing audits, and establishing standard operating processes in full compliance with applicable regulations are among my specialties.

Audit management

Organization

Regulatory compliance

Operational improvement

Supervision

Team management

Employee development

Customer service

MS Office

Relationship development

Communications

Team building

High School - 2007

Muskogee High School - Muskogee, OK

Medical Insurance Billing - Some college (No degree) Tesst College - Maryland

Regulatory Officer - August, 2018 to Present

Muscogee (Creek) Nation - Okmulgee, OK

Followed state and federal regulations.

Collaborated with internal team members to meet regulatory objectives and ensure complete product compliance. Consulted with regulatory representatives to manage filings, applications, and reports. Solving issues, improved operations, and provided excellent customer service. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Had an excellent attendance record and was always on time for work. Reviewed and analyzed field studies and reports, compiled data, and wrote concise and informative summaries. Vault Cashier - October, 2015 to August, 2018

Creek Nation Casino checotah - Checotah, OK

Refilled gaming machines with cash and coins and kept an eye on them throughout the shift to make sure they were working properly. Individual amounts of loose coin and bundled paper money were verified. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. Verified cash and credit payments on a daily basis. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Trained, mentored, and developed new cashiers using positive and encouraging techniques to maximize performance and team contributions. Professional Summary

Skills

Education

Work History

CSR - June, 2011 to October, 2015

Hard Rock Hotel And Casino Tulsa - Catoosa, OK

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Gave customers recommendations after thoroughly explaining the details. Communicated with customers, management, and the sales team to better understand their needs and make recommendations. Customer requests for products, services, and company information were handled by me. Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions.

Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns. Keyholder - August, 2010 to July, 2013

Dollar General - Tulsa, OK

Provided management with sales feedback in order to address concerns raised in sales reports. Calculated the totals of the bills and the tax amounts. Customer returns were accepted and processed by me. Implemented merchandising and promotional changes throughout the area to increase sales. Emphasized customer service excellence by continuing to train front-line team members, resulting in a [Number]% increase in customer satisfaction.

Made a decision.

Was in charge of training and mentoring new employees. Checked transactions for possible fraud.

Was in charge of keeping the store clean and orderly. Restocked shelves by opening inventory boxes.

Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store [Number] times per week. Tracked and prioritized work orders to meet daily production requirements. Completed the procedures for opening and closing the store. Monitored and corrected inefficient or inaccurate work to maintain team performance. Managed

Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals. Sought advice.

Was in charge of answering questions and resolving issues.

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