Customer Service upport Specialist
Resume:
Sadé Turner
Summary of Work Experience
• Adeptly handled customer requests with regard to account management
• Assisted account holders with customer service need
• Managed inbound and outbound calls transferring to proper departments
during times of high volume
• Responded efficiently to customer needs and management’s requests
• Complimented for handling difficult customers in a professional manner
Employment history
Customer Service Representative, Binder Inc. OCTOBER 2021-Present
• Submitted customer’s orders using SAP program
• Corresponded with facilities and customers via phone, and email
• Processed Quotes, Credit Card Payments and Purchase Orders
Customer Service Specialist, CWI Medical JULY 2016-2020
•Assisting customers & facilities with walk in, phone, live chat and online
purchases
• Quality control with mailing samples to customers
• Resolving customer’s issues with their orders/accounts
Warehouse Associate, Amazon NOV 2018 - FEB 2019
•Receiving packages from the truck onto the conveyor belt
•Scanning/labeling the packages
•Stowing the packages to the correct shipping bin
•Unloading packages from the Jiffy onto the conveyor belt
Telemarketing/Sales, Top Doctor Awards DEC 2015-MAY 2016
• Selling recognition wall plaques to numerous persons in the medical field
Customer Service Representative, Monogram Online JUNE 2015 – NOV 2015
• Assisted customers in placing orders.
• Transcribed a step-by-step manual on how to place orders with certain
personalization
• Assisted the production team by shipping packages and overlooking quality
control
• Efficiently trained new employees to perform daily tasks
Team Support Representative, Global Facility MAR 2015 - MAY 2015
• Scheduled appointments
• Reviewed quotes between companies and contractors
• Provided excellent customer service
Customer Service Representative, Newsday MAR 2010- FEB 2013
• Answered phones and addressed customers’ questions regarding their accounts
• Assisted customers with new and previous subscriptions
Education
High School Diploma, Walt Whitman High School JUNE 2006
Video Production Certificate, Wilson Technical Academy JUNE 2006
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