Center Representative Customer Service
Resume:
Helen Fields
***************@*****.***
Eagan, MN 55122
PROFILE
Talented and enthusiastic manager with 15+ years of sales and marketing experience. Proven sales performance demonstrated by consistent accomplishment of company sales growth within the medical device industry and most recently in healthcare support and services. Recognized as a collaborative Leader, skilled in relationship building with key clients, customers and industry professionals.
EXPERIENCE
M Health Fairview
Image Business Services Coordinator November 2019- present Responsibilities: Create and execute positive experiences with team members, healthcare professionals and patients.
• Schedule and coordinate medical imaging procedures
• Code medical procedures electronically for billing and clinical clarification
• Prepare patients for medical procedures by carefully explaining process and thoroughly answering questions to maintain a positive, calm environment for patient Edward Neill Elementary
Education Assistant Aug 2018-Nov 2019
Responsibilities: Teach for special education students in district 191.
• Provide one on one education by being present for mentally disabled children to help them cope with daily challenges
• Assist students with behavioral guidance and provide tools to help ease anxiety and provide an outlet when overwhelmed by social situations
• Provide progress updates to parents and staff by reporting the daily activities of the children to express the progress and set backs that the child has experienced Kelly Employment Services: Jan 2018- Aug 2018
Blue Cross Blue Shield
Call Center Representative
Responsibilities: Handle incoming call from patients and informing and assisting with HSA reimbursement with Further in Eagan, MN
• Request EOB for office and hospital visits by contacting clinics and hospitals to verified the patient reimbursement
• Set up Accounts for new customers and assist with electronic submission of documentation by teaching the patient how to navigate the website in order to expedite the reimbursement process
• Field calls and trouble shoot errors and inquiries to provide a one call experience and provide an additional value to customers and build trust among companies and patients. Education Assistant
Responsibilities: Substitute teach for special education students in district 191.
• Provide one on one education by being present for mentally disabled children to help them cope with their daily challenges
• Assist students with behavioral guidance and provide tools to help ease anxiety and provide an outlet when social situations become overwhelming.
• Provide progress updates to parents and staff by reporting the daily activities of the children to express the progress and set backs that the child has experienced Maci Moo Treats
Sales Representative and Owner June 2017-present
Responsibilities: Effectively gain new business and maintain current accounts.
• Attend and schedule events and expos by researching area markets and attractions to gain customers and increase sales
• Record and maintain financials and recognized trends by managing the sales and expenses to grow the business in person and online
• Track inventory and billing by recording inventory outages and building relationships with wholesalers to build trust and promote open communication Humana, Minnetonka, Minnesota
Medical Records Coordinator June 2016- June 2017
Responsibilities: Effectively maintain and retrieve medical records for the assigned territory.
• Initiate and Identify accounts for medical record retrieval for yearly MRA review by running monthly reports and doing a cross examination of patients and clinics to ease the rush of the monthly deadlines
• Upload and sort appropriate medical records for upload into Verisk by visiting various clinics and hospitals to be able to report and cross reference reimbursements
• Maintain healthy relationships with the assigned accounts by having open communication and being of assistance when needed to build trust and prove dedication Nordstrom, Bloomington, Minnesota, Mall of America Advanced Skincare Counter Manager June 2015- June 2016 Responsibilities: Effectively manage greater than twenty brands of skin care products including eight major high- end specialty brands. Managing and coordinating large vendor special events targeted towards Nordstrom elite clients.
• Trained and developed junior staff members using positive reinforcement and specialty product knowledge resulting in department sales that exceeded quota each month
• Rebuilt strained client relationships with high-end vendors by reporting monthly sales and requesting product training to build knowledge and open communication
• Increased in-store product visibility through expanded client sampling initiative by offering product promotions to new and existing clients by sending invitations and contacting clients directly when product representatives offered various services
• Implemented targeted intra-department initiative for cross-selling products with other high- end product lines by offering incentives and providing product training to other sales staff to build sales and offer additional employee compensation Acqua Di Parma Sales Associate Nov 2014- June 2015 Responsibilities: Increase sales objectives by increasing brand awareness and creating promotions
• Exceeded sales goal within six months through analyzing data and trends and executing the created sales plan
• Increased product visibility among other Fragrance Specialists to promote cross-selling by creating additional shelf space and selling promotions for staff
• Promoted to Counter Manager within one year by exceeding sales goals and expectations through consistency, drive and creativity
Becton Dickinson, Franklin Lakes, New Jersey
Diabetes Sales Consultant Oct 2003- May 2014
Responsibilities: Effectively manage Minnesota territory to increase the market volume of BD pen needles and insulin syringes. Build sustainable client relationships, through detailing and education/training of Diabetes Educators, Physicians and Pharmacists on the BD insulin syringes and pen needles.
• Understanding of changing regulations related to sales interactions with pharmaceutical clients and clinicians by continuing to remain up to date on OSHA regulations and state mandates this offered the opportunity to become a positive resource to clients and build business
• Building, maintaining and expanding relationships with key opinion leaders, hospital networks and educators to expand brand exposure, develop open communication and build trust by regular account visits and providing product support
• Collaborating and teaming with other industry professionals to maximize brand expansion opportunities by arranging ride alongs to grow productivity and increase product and market knowledge
• Led key regional strategic initiative to focus on industry influencers (i.e. pharmacists, pharmacy technicians, hospital vendor and procurement organizations) with area providers including Blue Cross Blue Shield, Allina, Fairview and Health Partners
• Maximized brand expansion opportunity by networking with other industry professionals to achieve #1 ranking (out of 79) for Blood Glucose Monitoring market share two years in a row.
• Managed territory budget and reported financials monthly by tracking sales and expenses through reports and outside services to maintain budget expectations
• Peer mentor to new hires and lead the team on best practices and resource utilization by researching growth opportunities to become more familiar with the infection control legal requirements and build customer and peer relationships EDUCATION
Southern Illinois University, Carbondale, IL
Bachelor of Science, Marketing
SKILLS
Proficient in Microsoft word, Outlook, Salesforce and Epic, Clear and consistent Communication, Work collaboratively, Familiar with medical terminology and processes
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