Csr Customer Service delivery driver of 26 ft box truck
Resume:
Nicole Tran
Savannah GA
*************@*******.***
Objective: An interesting position with your growing company. Experience: Queen Nails Savannah Ga 31411
Nail Technician 09/21/2020 to Present
y Advised clients on nail care and use of products and colors. y Executed daily operations of Manicure,Pedicure,Dipping Powder,Gel.
y Assessed the condition of clients' hands, removed dead skin from the hands and massaged them.
y Cleaned customers' nails in soapy water, using swabs, files, and orange sticks.
y Successfully handled Product, Transactions and Money. y Structured and maintained a Clean Work Area, Great Customer Service and Sales of New Products and Additional Services and Product.
y Keeping reconds of customers interactions and transactions, recording details of inquiries.
y Contacted customers in order to respond to inquiries and to notify them of times open for appointments.
y
Stella and Nails and Spa Savannah Ga
Nail Technician 12/21/2017 to 09/21/2019
Advised clients on nail care and use of products and colors. y Executed daily operations of Manicure,Pedicure,Dipping Powder,Gel.
y Assessed the condition of clients' hands, removed dead skin from the hands and massaged them.
y Cleaned customers' nails in soapy water, using swabs, files, and orange sticks.
y Successfully handled Product, Transactions and Money. y Structured and maintained a Clean Work Area, Great Customer Service and Sales of New Products and Additional Services and Product.
y Keeping reconds of customers interactions and transactions, recording details of inquiries.
y Contacted customers in order to respond to inquiries and to notify them of times open for appointments.
y
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Nails by Nicole Savannah Ga
Nail Technician 07/01/13 to 12/21/2017
Advised clients on nail care and use of products and colors. y Executed daily operations of Manicure,Pedicure,Dipping Powder,Gel.
y Assessed the condition of clients' hands, removed dead skin from the hands and massaged them.
y Cleaned customers' nails in soapy water, using swabs, files, and orange sticks.
y Successfully handled Product, Transactions and Money. y Structured and maintained a Clean Work Area, Great Customer Service and Sales of New Products and Additional Services and Product.
y Keeping reconds of customers interactions and transactions, recording details of inquiries.
y Contacted customers in order to respond to inquiries and to notify them of times open for appointments.
y Doing all Paperwork, Banking,and ordering Supplies needed for Salon
Golden Nails Savannah Ga
Nail Technician 07/01/2006 to 07/01/2013
Advised clients on nail care and use of products and colors. y Executed daily operations of Manicure,Pedicure,Dipping Powder,Gel.
y Assessed the condition of clients' hands, removed dead skin from the hands and massaged them.
y Cleaned customers' nails in soapy water, using swabs, files, and orange sticks.
y Successfully handled Product, Transactions and Money. y Structured and maintained a Clean Work Area, Great Customer Service and Sales of New Products and Additional Services and Product.
y Keeping reconds of customers interactions and transactions, recording details of inquiries.
y Contacted customers in order to respond to inquiries and to notify them of times open for appointments.
y Helping with Paperwork and Other details.
Health Now 33 Lewis Rd Binghamton 31905
Eligibility CSR 11/2004 to 2/2006
y Executed daily operations of the CSR dept.
y Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
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y Trained and managed a group of workers in the intake dept and achieved significant improvements in their productivity. y Compared disputed merchandise with original requisitions and information from invoices, and prepared invoices for returned goods. y Structured and maintained a CSR dept and Files.
y Referred unresolved customer grievances to designated departments for further investigation.
y Served as CSR for intake of documents, including scanning all files that come into the office,and keeping them in order for processing . y Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers. y Responsible for CSR Dept,Warehouse Asst.
Felchar MFG 196 Corporate Dr Binghamton NY 13905
Assemble 09/2003 to 09/2004
y Assembled and adjusted small arms parts to specifications. y Executed daily operations of building vacuum motors. y Tested moving parts to detect malfunctions.
y Verified dimensions of parts, using gauges.
y Was instrumental in start to finish add and building motors for shop vac,testing and repairing them for production.
y Used handtools and power tools.
y Successfully handled building and handling of shop vac motors. y Inspected and verified dimensions and clearances of parts to ensure conformance to factory specification.
y repairing assembly errors notes by quality control personnel. y Successfully handled productivity.
y Working on a carousel table.
y Structured and maintained a <what>.
Source Corp QCSINET 30 Wall St Binghamton NY 13905 Team Leader CIS Dept. 03/2001 to 06/2003
Executed daily operations of the CIS dept.
y Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
y Trained and managed a group of workers in the intake dept and achieved significant improvements in their productivity. y Compared disputed merchandise with original requisitions and information from invoices, and prepared invoices for returned goods. y Structured and maintained a CSR dept and Files.
y Referred unresolved customer grievances to designated departments for further investigation.
y Served as CSR for intake of documents, including scanning all files that come into the office,and keeping them in order for processing . Nicole Tran Page 4
y Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers. y Responsible for CSR Dept,Warehouse Asst.
Manley Mighty Mart 1249 Front St Binghamton NY 13905 Management 1998 to 2001
y Instructed staff on how to handle difficult and complicated sales. y Executed daily operations of Paperwork, Banking,invoices,daily routes of the store.
y Formulated pricing policies for merchandise, according to profitability requirements.
y Estimated consumer demand and determined the types and amounts of goods sold.
y Was instrumental in hiring, training, everyday jobs. y Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as advertised.
y Trained and managed employees in there everyday jobs and achieved significant improvements in their productivity. y Reviewed inventory and sales records to prepare reports for management and budget departments.
y Established and implemented policies, goals, objectives, and procedures for their department.
y Supervised and managed Employees for a convenient store. y Inventoried stock and reordered when inventory dropped to a specified level.
y Successfully managed a store and -person team .
y Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
y Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. y Hired, trained, and evaluated personnel in sales and marketing establishments, promoting and firing workers when appropriate. y Kept records of purchases, sales, and requisitions. y Responsible for running a convenient store.
y Assigned employees to specific duties.
y Monitored sales activities to ensure that customers received satisfactory service and quality goods.
y Planned budgets and authorized payments and merchandise returns. y Enforced safety, health, and security rules.
y Purchased, maintaining effective inventory control. y Provided personalized service to all customers.
Education: Department of Technicial and Adult Education Georgia GED 2007
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References: Shelly Carney : Kirkwood NY 607-***-**** Lisa Faddis : Final Phase Certification Gulfstream 912-***-**** Wendi Sparks : Senior International Captain Gulfstream 912-***-**** Jennifer Grimstead : 912-***-****
Susan A.Sproles : 706-***-****
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