Customer Service Sales Manager

BRUCE H. C. ROTSTEIN

Cell 702-***-****

*************@*****.***

Dixon, California 95620

SALES BUSINESS MANAGEMENT OPERATIONS

SONY ELETRONICS Travis, AFB, BX

Sales Manager Fairfield, California

2019-2021

Built relationships with all Air Force Personal

Developed and Implemented Marketing and Sales Strategies

Provided Superior Customer service from start to finish

MANUFACTURER’S REPRESENTATIVE California, Arizona, and Nevada

Construction Products 2009- 2019

Built relationships with custom home builder and commercial builders throughout the Southwest region.

Developed targeted marketing strategies to reach new clients.

Provided excellent customer service from the start of each project to delivery

CONTRACTORS LICENSE INFORMATION SERVICES Las Vegas, Nevada

Sales Manager 2007-2009

Managed, planned, organized, and executed daily operations for the largest contractors’ school in Nevada.

Trained, motivated, and evaluated personnel and supervised up to 15 employees.

Monitored all aspects of customer service, resolved problems/issues/complaints quickly, and improved customer service rating by 10%.

ARCHITECTURAL ELEMENTS Las Vegas, Nevada

Sales & Operations Manager 2003-2007

Supervised 100 staff performing all phases of operations and manufacturing.

Synchronized all client contract requirements and sales needs.

Billed up to $700,000 per client and increased repeat customer sales by 50%.

Developed extensive production techniques and increased output by 35%.

CORONADO STONE Fontana, California

National Sales Manager 2000-2003

Coordinated all customer service parameters and supervised 20 staff members.

Assembled a 12-person outside sales force.

Oversaw customer service, sales, marketing, promotions, and increased revenue by 22%.

Monitored inventory closely, deterred potential losses, and increased production by 13%.

Conducted quarterly OSHA safety and weekly sales, service and promotion meetings.

JOHNSON WINDOW FILMS Carson, California

National Sales Manager 1997-2000

Increased automotive sales from $700,000 a month to $1,000,000 a month.

Increased flat glass sales from $50,000 a month to $100,000 a month.

Established a complete outside sales force and an inside customer service department.

Streamlined warranty claims.

CORE COMPETENCIES

Marketing

Operations

Sales Management

Call Center Management

Advertising Specialty

Client/Vendor Relations

Staff Supervision

Budgeting/Forecasting

Contract Negotiations

Retail/Wholesale

Inventory Control

Construction

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