Service Representative Customer

Gurpreet Brar

Tel. - 778-***-****

***** **** ******, ******, **

Email- **************@*******.***

Summary of qualifications

Over 3 Year of experience in customer service with zero complains. Superior communication skills with ability to understand client needs. Solid ability to train and motivate employees. BST certificate.Class 5 driving license.

Skills

•Supportive First aide knowledge

•Time management Cash handling

•Report preparation Order monitoring

•Cash register operation Complaint resolution

•Inbound and Outbound Calling Attention to details

•Good communication skills

Work History

Cashier 09/2020- Currently employed

Seven-Eleven Store- Surrey,BC

•Dealt with emergency situations like robbery, shop lifting.

•Welcomed customers, helping find necessary store items.

•Wrapped items and bagged purchases properly to prevent merchandise breakage.

•Scanning deliveries and stocking items on shelves as per the requirement.

•Assisted with purchases, locating items and signing up for rewards programs.

Tim Hortons- Surrey,BC

Took orders, prepared and served beverages.

Performed general maintenance duties.

Responded to customer queries regarding menu items and billing

Cashier 08/2017-01/2018

Jimmy The Greek-Winnipeg,MB

•Maintained clean, sanitized and well-organized food preparation zones.

•Checked completed orders for accuracy and bagged meals for easy carrying.

•Provided customers with information on specials and discount deals.

•Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.

•Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

Customer Service Representative 01/201*-**-****

Mogo Finance-Winnipeg,MB

•Answered customer telephone calls promptly to avoid on-hold wait times.

•Educated customers on promotions to enhance sales.

•Offered advice and assistance to customers, paying attention to special needs or wants.

•Responded to customer requests for products, services and company information.

Resident Assistant 09/2019-02/2020

Brightwater Senior living- Winnipeg

•Worked to improve and enhance patient lives through effective and compassionate care.

•Assisted disabled clients in any way necessary to facilitate independence and well-being.

•Performed several administrative duties, including room transfers, incident reports and maintenance requests.

•Supervised daily activities and aided when needed.

Volunteer work experience

Holy family nursing home, Winnipeg. 2016

•Helped to serve meals and assisted residents with their meals.

•Assisted them with daily living.

•Arranged recreational activities on daily basis.

Health science centre, Winnipeg 2017

•Serve meals or feed patients needing assistance or persuasion.

•Accompany patients to and from the ward for appointments within the hospital.

•Change bed linens or make beds.

•Provide physical help to assist patients to perform daily living activities.

Education

Health Care Aide and Health Unit Clerk 02/2018

Red River College of Applied Arts, Science and Technology-Winnipeg,MB

Communication for Health professions -01/2017

Red River College-Learning Centre- Winnipeg,MB

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