Sales Associate Customer Service

Jasmine Runnels

**** * ****** *** *** J Oklahoma City, OK

*********@*****.***

Ph: 405-***-****

Qualifications:

Develops and establish new or revised work methods.

Compose and reviews written material for compliance with rules of correspondence and grammar. Prepares and edits emails, memorandum, reports, spreadsheets, and other documents. Initiates and responds to correspondence inquiries using appropriate polices and guidelines.

Responds to a variety of conflicts by utilizing administrative procedures and guidelines.

Poses strong and decisive leadership qualifications with effective analytical, critical thinking, interpersonal communication, and conflict resolution skills.

Resolves urgent problems and issues that arise. Ability to establish and maintain long-term, productive working relationships with all levels of personnel. Work well independently or as part of a team.

Excel at establishing and maintain effective working relationships with supervising personnel, coworkers, subordinates, and representatives from various levels of government, business professionals and public.

Strong computer skills and understanding of spreadsheet software.

Self-motivated and comfortable working with little to no direction.

Excellent interpersonal communication skills.

Work Experience:

Rising High Christian Academy School (Lead Teacher)

Oklahoma City, Oklahoma March 2021- Current

Opening and Closing School

Prepare and serve meals and during Breakfast,lunch and recess time.

Collect payments from parents according to the facility agreement.

Answer telephones and relaying message to the owner to assist her with the needed service regarding the learning center.

Maintain accurate attendance and grade records for each student.

Assist in planning and implementing school programs and other activities.

Develop positive parent teacher relationship and promote parent teacher partnerships.

Monitor student activities in school premise and ensure safety of every student in the classroom and school grounds.

Maintained a safe and clean environment room to better serve the safety of the children.

Work with teachers to maintain communication with parents and contact parents in emergency situations.

Safely transported children to and from field trips.

Global Life Insurance

Oklahoma City, Oklahoma October 2020- March 2021)

Present, promote and sell products/services using solid arguments to existing and prospective customers.

Establish, develop, and maintain positive business and customer relationships.

Achieve agreed upon sales targets and outcomes within schedule.

Coordinate sales effort with team members and other departments.

Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Continuously improve as sales representative through external and internal feedback.

Emphasize the features of products to highlight how they solve customer problems.

Answer questions and concerns about the products.

Maintain contact lists and follow up with customers to continue relationships.

Generate sales reports each week and submitting them to management.

Stay on top of industry trends to identify potential opportunities for company growth.

Destiny Cleaning Services

Oklahoma City, Oklahoma (November 2019- October 2020)

Responsible for all basic cleaning in and around residences or office buildings.

Cleans floors and rooms. including dust mopping, damp mopping, sweeping, vacuuming, dusting, picking up larger objects off the floor, and spot cleaning glass and windows.

Cleans restrooms, including restocking dispensers, emptying trash, cleaning and sanitizing fixtures, cleaning mirrors, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets and urinals.

Vacuums, empties trash, and replaces liners.

Sets up, stocks, and maintains cleaning equipment and supplies.

Monitors and maintains sanitation and organization of assigned areas.

Transports dirty linens to correct area to be cleaned and restocks areas with clean linens.

Assists other departments when needed to ensure optimum service to guests.

Performs additional duties as needed.

Survey & Bulk Analysts Zoning Info Inc

Oklahoma City, Oklahoma (November 2018 - November 2019)

Review the property, perform zoning calculations, and determine what can be built in accordance with the applicable zoning codes.

Make diagrams and write an analysis illustrating the proposed development.

Review applications for rezoning and issue building construction.

Responsible for issuing zoning code violation warnings and fines.

Maintain all related permit documentation.

Responsible for processing and recording fees.

Confirm zoning of the property.

Pull land development requirements from the Municipality.

Create spreadsheets of Tenants, which listed uses, addresses, square footage, and websites.

Read through Zoning Code, Special Documents, Tenants List and confirmed with Municipality to determine how the sites current Use is permitted.

Input Land Development requirements such as Setbacks and Parking requirements in the database

Pulled GIS Map online to confirm abutting districts.

Clinique Selling Business Manager at Dillard's

Oklahoma City, Oklahoma (August 2017- November 2018)

Manages a counter team to achieve daily counter goals.

Work with management for consultant recruitment, selection, retention, and new hire orientation.

Create monthly schedules for staff to accommodate business needs.

Set and meet personal and team goals while leading by example.

Build a loyal and consistent clientele to complete the company's monthly quota.

Manage all supervisees while providing education of product.

Greet customers in a timely, professional, and engaging manner.

Provide honest and confident feedback to customers regarding products.

Event planning for the company's beauty brand

Open Dillard's Card for approved customers to meet company monthly quota.

Schedule meetings as appropriate with staff.

Restock supplies and help organize office activities.

Business Manager for “Kiehl's Skincare” at Dillard's

Oklahoma City, Oklahoma (September 2016 - August 2017)

Manages a counter team to achieve daily counter goals.

Work with management for consultant recruitment, selection, retention, and new hire orientation.

Create monthly schedules for staff to accommodate business needs.

Set and achieve personal sales goals while supporting the goals of the team.

Greet customers in a timely, professional, and engaging manner.

Provide honest and confident feedback to customers regarding products.

Build lasting relationships with customers by contacting them to follow up on purchases.

Suggest new products to customers while also providing them education on each product.

Invite customers to upcoming events either hosted by myself or the company.

Consistently seeking new trends and product to ensure the company is keeping up with the new skincare demands.

Open Dillard's card for approved customers to meet company’s monthly quota.

Clinique Sales Associate and Beauty Advisor at Dillard's

Oklahoma City, Oklahoma (August 2012 - September 2016)

Provide high quality customer service to company internal and external customers.

Builds business through creating new Clinique clients.

Maintains an efficient, pristine counter and personal Clinique image.

Worked with Counter/Business Manager to ensure merchandising and counter standards are met per company’s policy.

Achieve and exceed Clinique sales target goals.

Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as customs policies and procedures.

Perform various non-selling duties - receiving merchandise, check in new stock, take inventory, clean counter and testers housekeeping, inventory control, and prices changes etc.

Open Dillard's card for approved customers to meet company’s monthly quota.

Watch Specialist at Dillard’s

Oklahoma City, Oklahoma (February 2010 - August 2012)

Greet and welcome guest and build relationships to keep the customer satisfaction rate in high standings.

Enthusiastically meet and exceed guest expectations.

Repair or replace broken, damaged, or worn parts on timepieces, using lathes, drill presses, and hand tools.

Test and replace batteries and other electronic components.

Estimate repair costs and timepiece values.

Record quantities and types of timepieces repaired, serial and model numbers of items, work performed, and charges for repairs.

Perform regular adjustment and maintenance on timepieces, watch cases, and watch bands.

Discover company needs & sell merchandise to meet the needs of the company's monthly quota.

Assist in merchandising through visual placement.

Keep tract of inventory to satisfy and complete company allocation.

Plan and carryout special promotions as well as contacting customers for special events hosted by Dillard’s.

Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as customs policies and procedures.

Perform various non-selling duties - receiving merchandise, check in new stock, take inventory, clean counter and testers housekeeping, inventory control, and prices changes etc.

Open Dillard's card for approved customers to meet company’s monthly quota.

Master Teacher Kidz Biz Childcare Center

Oklahoma City, Oklahoma (July 2008 - February 2010)

Assist teachers in creating lesson plans to promote motor skills, academic excellence, and life skills and maintaining a safe classroom environment.

Develop a cleaning routine throughout the day that keeps all the interactive areas sanitary and safe.

Monitor children during outdoor activities and interact with the children to enhance their learning station.

Work with teachers to maintain communication with parents and contact parents in emergency situations.

Prepare and serve meals and monitor children during lunch time.

Maintained a safe and clean infant room to better serve the safety of the children.

Interacted with infants and parents -sharing progress and development skills focused in the classroom setting.

Strategies and critique daily activities to enhance the classroom motor skills and decline regressive behavior.

Oversees charts and paperwork that will assist myself and staff in the needs and concern of the children.

Collect payments from parents according to the childcare facility agreement.

Assist the owner as needed.

Greet and assist the parents as needed.

Answer telephones and relaying message to the owner to assist her with the needed service regarding the childcare center.

Education:

High School Diploma (May 2007)

Northwest Classen High School- Oklahoma City, OK

Child Development Certification (May 2008)

Metro Technology Centers- Oklahoma City, OK

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