Data Entry Customer Service

PRISCILLA RIVERA

**** ********* **, ****, *****, 76708, US 254-***-**** ****************@*****.*** Scheduler/Customer Service December, 2021 to June, 2022 Baylor Scott & White Sleep Center - Waco Waco, TX

Welcomed, greeted, and assisted customers, generating $[Amount] in [Timeframe] revenue in a high-traffic store. Routed incoming calls to the most qualified personnel and departments within the company. Improved customer supported by establishing a collaborative service environment. Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs. Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction [Number]%. Kept up to date on product and service changes.

Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe]. Entered orders into a computer database system called [Type]. Was quick to respond to potential customers' questions and requests. Provided primary customer support to internal and external customers in a fast-paced environment. Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues. Averaged [Number] calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information. Customer Service Representative Agent June, 2021 to October, 2021 Meduit Waco, TX

Provided customers with advice and assistance, paying special attention to their specific needs or desires. Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with. Answered customer calls promptly to avoid long wait times on hold. Customer requests for products, services, and company information were handled by me. Entered data into the [Software] system, including payments, account information, and call logs. Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals. Docket Clerk August, 2000 to March, 2007

Texas Department of Insurance - Division of Workers' Compensation Waco, TX Transported [Product or Service] to [Timeframe] customer locations. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Responded to information requests from the general public, attorneys, and other interested parties in person and over the phone. Increased customer satisfaction by resolving [Product or Service] issues. Answered [Number] calls per [Timeframe] to help customers with their questions and concerns. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties. Developed team communications and information for [Type] meetings. Was in charge of the [Type] court's docket calendar and database. Had an excellent attendance record and was always on time for work. Answered general public questions about court appearances, trial dates, judicial procedures, and fines. I went back to work after a illness took me out of work from 2000 to 2007. In 2021 went to work for a bill collector, but proceeded forward as this job was not for me I would calling patients for payment After that I went to work for Baylor Scott & White Sleep Center. Medical terminology knowledge

Credit card processing

Staff education and training

Professional telephone demeanor

Multi-line phone talent

Data entry

High School 1981

Thomas Jefferson High School San Antonio, TX

WORK HISTORY

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

I’m a hard worker and always ready to learn new things. Change is good and love to help customers get from point A to point B ADDITIONAL INFORMATION

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