Service Representative Customer

EUNICE MANN

CUSTOMER SERVICE REPRESENTATIVE

Career Objective Contact

Efficient professional with 17.5+ years of experience and a ® **********@***.***

proven knowledge of scheduling, records management, and & 217-***-****

customer service. Aiming to leverage my skills to successfully

fill the Customer Service Representative role at your company.

139 Gstewick Drive Jackson, Tennessee 38305

RICHLAND COLLEGE

Decatur, IL 62521

Associate in Applied Science (AA.S.) Computer Computers

Technology (May 2003)

Experience

Feb 2003 - Sep 2004 CLERK/CARRIER

US Postal Service, Decatur, IL

* Listen to and resolve customer complaints regarding services,

products, or personnel.

+ Sort mail

* Deliver mail

Apr 1999 - Sep 2003 CUSTOMER SERVICE REPRESENTATIVE

Allstate insurance Decatur, IL

+ Keep records of customer interactions or transactions, recording

details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve

customers’ problems.

Recommend improvements in products, packaging, shipping, service,

or billing methods and procedures to prevent future problems.

Complete contract forms, prepare change of address records, or issue

service discontinuance orders, using computers.

Determine charges for services requested, collect deposits or

payments, or arrange for billing.

Confer with customers by telephone or in person to provide

information about products or services, take or enter orders, cancel

accounts, or obtain details of complaints.

SETUP/OPERATOR

Contact this candidate