Remote Agent Customer Service
Resume:
CHRISTOPHER
AHRENDT
**** ********* ****, *-*, Forest Park, GA 30297, 404-***-****,
PROFESSIONAL SUMMARY
Gifted Customer Service Professional with excellent team building and leadership abilities honed over career in Service industry. Deliver high-quality service and consistent business results with a resourceful approach to handling routine and complex challenges. Achieve short- and long-term objectives with successful strategic planning and performance optimization skills.
SKILLS
● Schedule coordination ● Employee training ● Performance improvement
● Task prioritization ● Customer relations ● Decision making EXPERIENCE
Customer Service Representative The Home Depot Atlanta, GA January 2022 -current
● WFH position that required great discipline.
● Effectively work with up to 8 programs.
● Provide excellent Customer Service to internal and external customers
● Responsible with handling de-escalation, policies and procedures, scheduling, rescheduling and investigating open deliveries and Installations
● Adhere to all company policies and escalation of needed cases to resolution team Customer Service Representative Wipro Lmtd Atlanta, GA July 2021 – January 2022
● WFH position that required great discipline.
● Effectively work with up to 10 programs.
● Provide excellent Customer Service to Fortune 500 company
● Responsible with handling de-escalation, policies and procedures, scheduling, rescheduling and investigating open deliveries and Installations
Customer Service Representative
S&P Data, LLC. Remote Agent
January 2021 – July 2021
● Exceeded the expectations of the department standard in Existing Customer Sales. .
● Provided top notch service to the clients.
● Maintained product knowledge of all of the client's systems. Shift Supervisor
Starbucks Coffee Company Atlanta, GA
March 2012 - June 2017
● Completed jobs with high accuracy, carefully studying schedules and estimating labor requirements for effective planning.
● Managed shift records, producing timely reports to keep management up-to-date. General Manager
Drury Hotels Atlanta, GA
January 2007 - September 2010
● Achieved revenue and profit targets through solid promotional and budget control strategies.
● Reduced turnover through morale-boosting strategies such as employee appreciation days and effective training policies.
● Supervised staff at two locations, managing all facets of day-to-day operations.
● Developed staff members with successful training programs based around culture focused on employee empowerment and customer service.
● Guaranteed top-notch service standards and memorable customer experiences for every guest. Hairstylist
Hair by Chris A Atlanta, GA
May 2010 - Current
● Executed multi-faceted fashion color services and color corrections, as well as balayage, slicing, and diverse lighting techniques.
● Communicated with clients to book appointments or worked with salon receptionists to coordinate scheduling.
Operations Manager
TownePlace Suites Alpharetta, GA
November 2003 - July 2007
● Resolved process inefficiencies through effective analysis and resolution of deficient areas.
● Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.
EDUCATION
Master Cosmetology
Lanier Technical College, Atlanta, GA
May 2010
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