CSR (REMOTE) Customer Service Representative

*. What motivates me to look for something new and why am I interested in this role?

I look for something new when I have outgrown the position I'm in. I feel that putting your best foot forward is what I stand by. When doing so, and you effort and work are not appreciated and overlooked, it's time to seek other employment. I choose this company to apply to because of the work experience and skills needed. I also love the position is remote. I communicate with email and phones. I build rapport with clients and customer almost immediately. I love making decisions on behalf of the company being a Client Support Specialist.

2. I had to problem solve when a customer was being garnished and he needed proof from our

company that the debt was paid and clear. Customer was trying to purchase a house. The account at the time had not been closed. I reach out to our financial team and informed them of the situation and they expedited the zero balance to his account within the hour. I called the customer back on the line, got his email address. I then emailed him the account showing paid in full to get to his mortgage lender in time.

3. Multitask to get something done. I was on line with Attorney and customer they were representing. I had to get verbal consent from customer to speak with attorney on their behalf. Verified account information. I had to go into IDMS to pull up the letter we sent.Got fax number and faxed the document to the atty. Received documents from customer. Put them on hold while I retrieved documents from fax machine. Went over documents with atty and customer. Finalized the balance and customer paid balance in full and gave confirmation number.

4. A time when work environment presented a challenge. The only thing that was a challenge to me was working until 9pm mon-fri. I just had to make sure my daughter was home from school and safe. She would call me everyday at the same time once she got home. I informed management of our arrangement. Was able to get off the phones each day to make sure my daughter was home and safe.

5. Have a list that contains all tasks needed to complete. Identify what's most important. Highlight what's urgent. Prioritize based on importance and urgency. Avoid competing priorities and consider effort.

6. Hours available 8-4pm/CST or 9-5/CST

7. Time off prescheduled for the next 6 months, NO

8. If made an offer, I would be able to start within a weeks notice.

Technology and Comfort Rating

Using a Macbook 9

Using Google Workplace 8

Learning a new computer system in a remote environment 10

Finding outside resources to better understand a concept learned at work 10

Contact this candidate