Data Entry Customer Service
Resume:
KRISTIN
COX
********@*****.***
Ballard, United States
24918
I've studied in the medical field as a CNA for 12 years. Health is a big importance to me. I also have great customer service skills and enjoyed working with people. whether it's in person or over the phone.
PROFESSIONAL SUMMARY
Raytheon Aerospace - De-icer Builder
Union, WV • 03/2017 - Current
WORK HISTORY
Trained workers in proper methods, equipment operation and safety procedures.
•
Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
•
• Operated TLM on daily basis.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
•
Carried out day-day-day duties accurately and
efficiently.
•
Demonstrated respect, friendliness and willingness to help wherever needed.
•
Worked flexible hours; night, weekend, and holiday shifts.
•
Performed duties in accordance with applicable
standards, policies and regulatory guidelines to promote safe working environment.
•
Maintained energy and enthusiasm in fast-paced
environment.
•
Proved successful working within tight deadlines and fast-paced atmosphere.
•
Used critical thinking to break down problems, evaluate solutions and make decisions.
•
Offered friendly and efficient service to customers, handled challenging situations with ease.
•
SKILLS
• Flexible and Adaptable
• Customer Service
• Self-Motivated
• Microsoft Office
• Active Listening
• Good listening skills
• Responsible
• Data Entry
Organization and Time
Management
•
Valley College - Princeton
Princeton, WV • 05/2000
Certificate: Medical
Terminology
James Monroe High School
Lindside WV • 06/1998
High School Diploma
EDUCATION
CERTIFICATIONS
• Certified CNA, Giles
Carilion - 12 Years
Giles Carilion Hospital - Certified Nursing Assistant Pearisburg, VA • 03/2015 - 03/2017
Echo Star Communications - Customer Support
Representative
Christiansburg, VA • 05/2002 - 06/2007
Developed and maintained courteous and effective
working relationships.
•
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
•
Promoted good oral and personal hygiene by aiding
patients with shaving, bathing and teeth brushing.
•
Checked patient vitals such as temperature, blood
pressure and blood sugar levels.
•
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
•
Delivered individualized patient care by recording vital signs, documenting observations, administering
treatments and evaluating patient needs.
•
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
•
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
•
Supported ambulation and physical therapy needs by conducting planned exercise routines.
•
Obtained biological specimens for ordered tests and prepared for laboratory transport.
•
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
•
Transported patients between rooms and appointments or testing locations.
•
Reduced risks of patient infection and cross-
contamination by cleaning and sterilizing equipment.
•
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
•
Connected with customers to address questions and
resolve issues through phone and email.
•
Resolved customer complaints by distinguishing,
prioritizing and reporting technical issues.
•
• Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
•
Contact this candidate