Service Representative Sales Manager

Robert Diaz

Miami • FL ***** • +1-786-***-**** •

*************@*****.***

Welcome

I am, Dedicated Insurance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a Dependable employee seeking an Underwriting, Sales Manager, or Risk manager position. Offering excellent communication and good judgment of Florida statutes. Experienced Manager with over 6 years of experience in overall sales and management. With an excellent reputation for resolving problems and improving customer satisfaction.

Experience

(2016) – (08-2021)

Territory Sales Manager at Amco & Christmas Décor And Lead business Director

• Remote Along with New York, New Jersey, Miami And Broward County

(09-2021) -(05-2022)

Italian Porcelain B2B Contractor sales closer

• Tropical Tile and Marble Miami lakes Fl & Remote

(05-2022-Current)

Univista Insurance Commercial sales service rep

• Doral Fl

Education

Florida Gulf Costa University, Ft Myers Fl. (Remote) Bachelors in Business Management

(2017-2021)

Licensed Fl 20-44 Personal Lines Insurance Agent

Certified Fl 2-20 Insurance Property and casualty Certificate Languages

Spanish, English, Fluent bilingual

2021-08

- 2016-11

Territory sales manager, Lead Business Director, Account Manager & Sales Rep Amco & Christmas décor, Miami, Fort Lauderdale, New Jersey & New York ( and all surrounding territories Territory Manager AMCO & Chistmas dec. (New York, FT LAU, Miami, New Jersey).

• Offered new and existing customers profitable products to maintain strong territory-wide revenue, offered and sole franchising rights for business of my business model we adopted

• Targeted prospects in other territories through careful research of competitor products, services, trends and careful product placement.

• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.

• Increased division profits with strategic territory expansion and acquisition of about 1200 new customers & Recurring customers more or less per each year in a small business.

• Grew businesses by adopting market expansion strategy to serve different customer needs and Also offered franchising rights.

• Tracked changing product lines to effectively meet dynamic market demands.

• Presented products and services to prospective customers, converting 78% of new business to paying clients.

• Serviced 100 customer accounts while devoting significant energy to prospecting new leads with a 67% conversion rate.

• Increased division profits with strategic territory expansion and acquisition of 70 new customers a month.

• Carefully analyzed data to determine the most effective sales strategies.

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

2021-09

- 2022-05

Outbound Contractor B2B Closer Italian Porcelain tile Tropical Tile And Marble, Miami Lakes

• Led projects and analyzed Leads to identify opportunities for improvement on closing contracts and sales.

• Developed and maintained 100k$ ^ contracts and business relationships.

• Found new ways to be connected directly to retail consumers and diverted it to a newly hired employee for that role.

• Created plans and communicated deadlines to complete projects on time.

• Handled 10, 50K$ and up incoming client calls per day closed sales that were sold on the price but wanted the material. Offered friendly and efficient service to Contractors, and handled tricky deadlines during covid price rates to bring italan products in Univista Insurance Customer Service Representative Univista Insurance, Doral Fl

• Worked flexible hours across night, weekend and holiday shifts.

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Increased customer satisfaction by resolving issues.

• Created plans and communicated deadlines to complete projects on time. Used coordination and planning skills to achieve results according to schedule

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