Data Entry,Customer Service, management
Resume:
Haven Wagner
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Conscientious with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth.
Contact
Brooklyn, MD
***********@*****.***
Education
North County High School
Glenburnie, MD
AACC
Arnold, MD
Key Skills
Calm and Professional Under Pressure
Courteous with Strong Service Mindset
Upbeat and Positive Personality
Creative Problem Solving
Data Entry and Maintenance
Customer Retention Strategies
Understanding Customer Needs
Order and Refund Processing
Responding to Difficult Customers
Verbal and Written Communication
Customer Account Management
Experience
12/2016-Present
Customer Service Representative • Dominos Supply Chain Center
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Answered constant flow of customer calls with minimal wait times.
Documented conversations with customers to track requests, problems and solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
02/2012-04/2014
Assistant Director • Kiddie Korner Daycare Center
Oriented, trained, and directed staff to achieve objectives.
Mentored new employees on industry practices and business operations.
Managed schedules by completing work accurately and on time.
Monitored team compliance with safety and health guidelines.
Improved training to reduce knowledge gaps and eliminate performance roadblocks.
Oversaw staff, financials and key performance indicators to manage business operations.
Handled incoming and outgoing mail, email and faxes.
Coached and guided direct reports on day-to-day operations and company policies and procedures.
Established budgets and tracked expenses to drive operational efficiency.
Produced and distributed memos, newsletters, email updates and other forms of communication.
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