Customer Service Production Assistant
Resume:
PHYLLIS D. CHRISTIAN
**** ******* ****** • Tampa, FL 33615
813-***-**** • **********@*****.***
SUMMARY • Over 20 years’ experience in the Financial Care field • Licensed Life & Health Ins.
• Detail-oriented with multi-tasking abilities and customer service background
• Excellent organizational, planning and group leadership skills; team player
• Proven ability to communicate effectively to achieve maximum productivity
• Skilled in Excel, Word, Outlook, QuickBooks, and others • Licensed Notary
• Dedicated • Trustworthy • Competent • Versatile, Call center experience
AREAS OF • Office Management • Supervision • Customer Service
EXPERTISE • Administration • Sales/Reservations • Computer Skills
• Bookkeeping/Payroll • Inventory • Tax Preparation
EXPERIENCE
Airborne Maintenance & Engineering Services
02/2022-Present Billing Specialist
Collaborating with various departments to collect information needed to properly bill our customers for time and material. Keeping track of numerous jobs and all financial information from entry to exit. Then preparing proper billing charges to create invoicing to customers. Working closely with supervisor and accountants to get it properly entered into our financial software for journal entries.
Greystone Healthcare Mgmt.– Tampa, FL
09/2014 -02/2021 Corporate Accounts Payable
I started processing of sales adjustments and for analysis purposes while maintaining an appropriate level of segregation of duties. Analyze payer remittance advices for accurate cash posting purposes and maintain supporting documentation. remittance Advices, EOBs, invoices, etc.) for all cash posting transactions. Maintain cash reconciliation log that captures all cash deposits for the month and prior months while ensuring that transactions are processed appropriately. Produce, maintain and distribute weekly/monthly accounts receivable reports for analysis upon request from management. Ensure that all transactions for the given month are completed in a timely manner and that completion is communicated to management. Assist with the resolution of any issues that could impact the timely month-end closing. Support special projects and mission critical initiatives. Proactively supports management as well as the objectives and goals of the department. Reporting directly to VP of A//R Operations. Then promoted to General Accounting, two years in the general accounting position doing bank reconciliations and posting Journal. entries, and other supporting activities. Then after two years I was moved to Accounts payable to do monthly accruals, and weekly check processing. And daily handling of approximately one quarter of our 30 SNF facilities A/P duties.
Christian Associates, Formerly Colbert/Ball Tax Services – Tampa, FL
01/09 -Current Self-Employed Tax Preparer/Bookkeeper
Prepared business and personal income tax returns for approximately 100 clients per year as well as amendments and state returns. This has been a seasonal opportunity, which allowed me to pick up bookkeeping clients along the way to augment my income in the interim. Prepared and submitted 501c3 forms for non-profit organization.
10/13 – 06/14 Tampa Media Group dba The Tampa Tribune
Benefits Administrator
I provided outstanding customer service to over 600 employees in the area of: benefits, short term disability, long term disability, workers compensation, FMLA and more. Assists with payroll Health, Dental and other supplemental, conducts employee’s screenings, interviewing and on boarding. Company reduction in force is the reason for the short stay.
04/11 -06/12 At Life Win Inc. aka Get Motivated Seminars – Tampa, FL
Senior Accounts Specialist
Responsible for stock investing workshop fulfillment and retention. Duties include setting appointments, performing 30-minute website tutorials, handling billing questions and cancellation requests with intent to retain potential client’s enrollment by overcoming their objections and concerns. Consistently provide excellent customer service. Company closed.
01/09 – 11/09 Residence Inn by Marriott – Tampa, FL
Night Audit Manager
Ensured proper arrivals and check-outs were processed on a daily basis. Generated and distributed reports for management, housekeeping and concierge. Prepared A/R information for corporate bookkeeping. Handled wake-up calls and restocked the marketplace ensuring guest satisfaction and convenience. Moved to higher paying position.
12/06 – 10/08 Parking Area Maintenance – Tampa, FL
Production Assistant
Assisted the operations manager with report writing and maintenance. Kept track of crew labor hours, equipment and inventory use including payroll, cost accounting and inventory. Performed office manager duties. Also assisted the HR Director. Company Closed
01/02 – 08/05 T-Mobile / Employer Code #70140 – Tampa, FL
Financial Services Representative
Provided outstanding customer service for the business collections department to internal and external customers, while collecting on delinquent corporate accounts. Effectively resolved a variety of customer issues in a timely manner. Handled inquiries in a high volume call center. Achievement: Top Collector of the Month, Several Times
9
1991 – 06/01 Tropical Sportswear International – Tampa, FL
Collections Manager
Headed a team of six that was responsible for the timely collection of accounts receivable. Handled all documentation and research involved with customer chargeback’s and collection of invalid claims. Committed to reducing aged receivables and eliminating claims. Maintained good vendor partner relationships; stayed current on routing guides to prevent reoccurring charges. Regularly reported and compiled statistical data for upper management.
References Available
Zebediah McKinon
Director of Finance for Central Tampa Baptist Church
Years Known 8
Mario Lugo
Director of Human Resources for the Tampa Tribune
Years Known 10
Audrey Hobbs
Bookkeeper for Cohen& Grieb, PA
Years Known 10
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