Data Entry Customer Service

Name: Cindy Sabharwal

Mobile Phone: 657-***-****

E-mail Address: *****************@*****.***

CAREER INTENTIONS

I in the future would like to do the kind of work associated with leadership, management and direction of the financing and accounting sectors. In performing these tasks I create opportunities like financial statement preparation and analysis; accordingly financial budgeting.

KEY SKILLS

Extensive experience in client customer service and administration responsibilities.

Personal experience in a diverse skill set with a range of customers from various industries.

Crucially acted as forefront of office support duties.

Whilst maintaining control handled organisational duties.

Was a customer service representative officer.

Performed clerical duties satisfactorily.

Ensured efficiency and effectiveness in officer support across sectors of professional services.

Answered calls and greeted and assisted clients.

Solved issues concerning the dynamic industries.

EMPLOYMENT HISTORY

27 October 2015 – 29 October 2015 CSR Training

Hoban Recruitment – Chrisco Regents Park

Duties: Managing customer service

Phone Handling Call Centre Inbound

July 2015 – 11 September 2015 Business Analyst, Project Officer Kelly Services – Commonwealth Bank of Australia

Open Advice Project Wealth Management business unit

Duties: Administrative tracing of analytical financial planning information that is within financial services sector

Accessing technical IT systems software tools and database

Administrative duties concerning checking customer

existence within accounts

Program’s implementation which conducted are data entry tasks

Deciphering customer information

Customer file management and collated information easy to track after recording

Identifying relevant files for work

Extraction of data, cross checks, OAR files BLC files accurately sent

Correctly utilised Financial Needs Analysis, Statement of Advice

Employee actioning of professional Bank’s strategies

August 2014 – November 2014 Assistant In Nursing Healthcare Role

Drake Medox, Sydney NSW

Duties: Face of employer with greeting customers

Warmly welcoming and providing refreshments to customers

Analysed administrative information

Preparation for reporting on Pathway software for San care

Blood glucose level testing

Electronic vital signs analysis with T,P,R,B/P,SP02 and bowel management and pain free threshold determination

Washes in mornings, towel baths as well for full care one assist at times also

Pressure area care for management of skin integrity for full

care clients two assist

Microcare tidy of dirty utility pan rooms

Appropriate use of linen store

Specialing of confused clients

February 2014 – April 2014 AIN Program

AppliedCare, Sydney NSW

Duties: Face-to-face service delivery at health services facility

Working in a health services facility answering scenarios Liaised with other health staff

Worked within a culture of serving the client as support

Launching physical aids to transport client.

Assimilated medical terminology

Understood infection control procedures.

Clinical decision making when assisting client ambulation

November 2010 – January 2011 Customer Service Support

Woolworths Limited, Sydney NSW

Duties: Cash handling experience with monies in retail culture

Functional skills of the cash register

Comprehension of process for cash, credit cards and debit

cards

July 2006 – May 2008 Auditor

RSM Bird Cameron: Chartered Accountants and Advisory

Duties: Prepares financial administrative information

Files audit documentation making copies of audit material also received faxes

Heavy bookkeeping tasks

Independent compliance with ethical requirements

External auditor assessor

General responsibilities in relation to Australian Standards

Utilised electronic audit work papers and other mechanisms for audits

Responsible for various administrative ad hoc tasks

Successfully wrote quality financial report

Requested audit documentation

Communicated with those charged-with-governance

Communicating deficiencies in internal control

Materiality in planning and performing an audit

February 2005 to July 2006 Graduate Tax Officer

ATO, Canberra ACT

Duties: GST Costing Team, Strategic Costing Framework

Data entry within excel spreadsheets

Reliable administrator in fast-paced Tax Office

Managed projects and maintained Outlook

Administered practice budget managing Costing function

Assisted in solving important strategic challenges in tax

Employed with knowledge of APS Values

Prepared to make decisions in regards to tax matters

Employed part of the merit selection process

Implemented effective outcomes about Graduate Tax

program

Recruited to broadly enhance business outcomes which were supported through projects

Grew personally and professionally with work/life symmetry

January 2004 – February 2005 Clerk Roles

United Knight Frank Price Waterhouse, Canberra ACT

Duties: Served as a first point of customer contact via telephone

Handled internal controls and executed projects

Maintaining confidential files and distributed mail

Completed a variety of accounts receivable tasks to supervisor

Interfacing via phone and e-mail

Email invoices to customers when required

Reconcile AR customer receivable balances

Allocate payments against customer invoices

Managed the AR financials within JDE OneWorld

Received and verified invoices

Managed weekly cheque run

EDUCATION

2020 Masters of Professional Accounting

Uni of New England, Armidale NSW

2018 Masters of Professional Accounting

Macquarie Uni

CBD Campus. Angel place Sydney City

2016 Bachelor of Business

UWS Parramatta

2014 Certificate III HSA in Theatre and Acute Care

AppliedCare

2013 Bachelor of Nursing (Departure)

ACU North Sydney

2012 Call Centre Communication Skills

Jobfind Centre

2012 FSRA Training Taxation

Jobfind Centre

2011 Hospitality, Industry Pathways

Jobfind Centre

2003 Bachelor of Commerce in Accounting

University Canberra

Work PRO Training 1. 11-WHS & EEO Combined modules 01 10, Certificate ID: 477228.

2. 01-On-Hired Employee Safety Induction, CIN & PIN: 560251 / 99516.

Others completed as well.

New Starter Checklist at CBA 3. Passed relevant security checks.

4. New Starter Checklist and Ergonomics

5. CBA Induction and Completion On Training Module.

6. ARp Workbook.

REFEREES

Simon Smith

Commonwealth Bank of Australia

Telephone Mobile: 047*******

Email: *****.*****@***.***.**

Stephen Forrest

Drake Medox Sydney

Telephone Mobile: 041******* / 02 92730512

Email: ********@**.*********.***

Contact this candidate