Medical Billing Customer Service

CAREER OBJECTIVE

EXPERIENCE

TAINA REYES

** ****** ** *** *******, CT, 06051 860-***-**** adsce7@r.postjobfree.com Hard-working professional with 15+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessment. Aiming to leverage my skills to successfully fill the Customer service role at your company

New Britain Housing Authority of the City of New Britain, New Britain, CT HCV Specialist, Feb 2018 - May 2022

Knowledge with the Section 8 Waitlist, PBV Waitlist, Portability Specialist, FUP'S and NED'S participants, I also am very knowledgeable with PHA-WEB, 50058 rent calculations and Billing-52665. Maintained Section 8 waitlist PBV waitlist, FUP'S and NED'S waitlist. Purged waitlist.

Knowledge with Public Housing, rent calculation, waitlist experience, purging experience, offer unit to participant completed move in process, PHA-WEB.

Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

Input all communications with applicants into computer system to facilitate future clarification and knowledgeable support.

Called applicants to set up appointments for the Section 8 Program and explain benefits process and which programs were available.

Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.

Reviewed criteria for different aid programs to determine eligibility for various applicants. Conducted interviews with applicants, explaining benefits process and which programs are available. Worked closely with team members to deliver project requirements develop solutions and meet deadlines. Improved customer satisfaction by finding creative solutions to problems. Demonstrated self-reliance by meeting and exceeding workflow needs. Recognized by management for providing exceptional customer service. Provided excellent service and attention to customers when face-to -face or through phone conversations. General Clerk, Oct 2015 - Jun 2016

Collected Pre-applications for the Section 8 and Project Based Wait-list. Imputed 1000's of applicants into our system.

Mailed out waitlist placements letters.

Updated any changes made by Participants into our system. Answered general questions and referred them to other agencies is needed. Copied,scanned and filed documents to maintain office records. Responded to request by preparing and sending files and documents. Supported office clerical functions using work processing and other software, emails. Followed all confidentiality rules to preserve data quality and reduce chance for information compromise. Observed all deadlines, enabling timely completion of tasks. EDUCATION

Assisted team members with Special projects by coordinating records and resources to meet expected requirements.

Elderly Service Coordinator, Jan 2014 - Apr 2015

Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.

Organized volunteer schedules and assignments to maximize efficiency and program Effectiveness. Coordinated referrals to community services by advocating for individuals needs and addressing roadblocks Collaborated with team members to identify and accomplish agency objectives. Advocated for placements of patients into community based treatment setting. Coordinate Elderly Services.

Monthly Calenders

Monthly Game and Movie Nights

Holidays Gathering

Provided Customer Services for Public Housing Elderly Participants. Provided customer services with their needs with setting up medical appointments, coordinated CNA Visit. Food Share drive.

Created medical files in case of any Medical Emergency's. Copied, scanned and filed documents to maintain office records. Intake Specialist, Mar 2005 - Jun 2009

Maintained positive attitude and effectively de-escalated clients during a crisis situation. Determined whether clients should be counseled or referred to other Specialist or Agencies. Explained eligibility details and affordability options to Participants with kindness and respect. Called applicants to set up appointments and explain benefits process. Reviewed criteria for different aid programs to determine eligibility for various applicants Inputted all communication with applicants into computer system to facilitate future clarification and knowledge support.

Conversed with people from different cultures daily, with high level of respect and patience with each interaction. Performed careful reviews of applicant data to ascertain compliance. Improved operation by working with team member and customer to find workable solutions. Provided excellence service and attention to customers. Educational Training of Wethersfield

Wethersfield, CT

Certification Medical Billing (Sep 2014)

• GPA: 3.50

Universidad Inter-American Recinto de Ponce

Juana Diaz, PR

Completed coursework towards Did not graduate. Nursing (Aug 1999) Luis Munoz Marin

Juana Diaz, PR

High School Diploma (Jun 1999)

ADDITIONAL SKILLS

CERTIFICATIONS

REFERENCES

LANGUAGES

Instituto de Banca y Comercio

Ponce, PR

Completed coursework towards Medical Billing Medical

• GPA: 3.00

• Bilingual

• Record Keeping

• Telephone Etiquette

• Applicant support and service

• Knowledgeable in Office 2016

• Team Player.

• Certified Voucher Specialist

• Fair Housing Certificate

• Cbyer Awareness Certificate.

Leana Ruiz, HCV/Specialist, The New Britain Housing Autority

203-***-**** - adsce7@r.postjobfree.com - Co-Worker

Leticia Mangual, Director Of Employment And Training, HRA In NB CT

860-***-**** - adsce7@r.postjobfree.com - Former Employeer

• English

• Spanish

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